Frequently Asked Questions

Hold the View + Menu buttons simultaneously for more than 2 seconds until the indicator light changes to another lighting state. The specific color varies by controller model; refer to the user manual for details.

Enable Pro Controller Wired Communication following the steps below:

1. Open System Settings from the HOME Menu
2. Navigate to Controllers and Sensors
3. Select Pro Controller Wired Communication
4. Toggle the option to On

If you cannot remap R4 or L4, first confirm you have completed the correct mapping steps.

1. Press and hold the M button + L4 / R4 button simultaneously until the controller vibrates once. The indicator flashes slowly in white. Press the target button to assign, then press the L4 / R4 button again to save and exit.

Note: If you exit the setup without assigning any button, the mapping for L4 / R4 will be cleared.

If the problem persists after verifying Step 1, this may be caused by trigger input abnormalities. Press Menu + Home buttons for 5 seconds to reset the controller, then complete calibration following the steps below:

1. Press and hold View + Menu + Home buttons until the controller vibrates once to enter calibration mode. The indicator flashes slowly in white upon entering.

2. Ensure the sticks and triggers are untouched. Press the A button once. Fully push both joysticks to their maximum range and rotate them 2–3 times. Fully depress LT and RT three times each.

3. Lastly, press the A button to exit calibration. The indicator will restore its normal lighting state.

This issue occurs because AssistiveTouch is enabled on your iPhone.

1. Tap the Settings icon on the iPhone home screen to open the Settings menu.
2. Tap General, then select Accessibility.
3. Tap AssistiveTouch.
4. Toggle the switch from On to Off to disable the AssistiveTouch feature.

Please complete the following three troubleshooting steps:

1. Confirm the connector is fully inserted. Remove the phone case if installed.
2. Verify the OTG function is enabled in your phone settings (common for Xiaomi, OPPO, VIVO, Realme and iQOO devices).
3. Ensure USB Debugging is enabled on your phone.

If the issue persists after completing all steps above, test the controller on another phone to identify the root cause.

Solution:

1. Confirm both the charger and cable support 9 V / 3 A or higher power output.
2. Adjust the cooling power level following the user manual.
3. Modify the connection sequence of your phone and charging cable.

Example scenario: If you connect the phone to the controller first, then plug the charger into the controller’s USB‑C port and the cooling fan fails to activate automatically, try the alternative sequence below: Connect the charger to the controller’s USB‑C port → The cooling fan powers on automatically → Connect your phone to the controller last.

Important requirement for X3 Pro Extreme Cold Mode: The charging cable and charger must support a power output of 9 V / 3 A (27 W) or higher.

1. Hold the G button + S button + Home button at the same time until the mode indicator flashes white, which means the controller has entered calibration mode successfully.
2. Rotate both joysticks all the way to their maximum range three times. Press the A button to exit calibration mode. The mode indicator will revert to its normal color.

Controllers equipped with a gyroscope are listed below:

1. Xbox Controllers (Gyro function only available on PC): G7 Pro, G7 Pro Wuchang, G7 Pro Zenless Zone Zero, Tarantula Pro Xbox, T7 Pro Sugar Whirl.

2. PC Controllers: SuperNova, Cyclone 2, Tarantula Pro, Tarantula Pro 8K, Nova, G7 Pro 8K.

3. Mobile Controllers: G8+, X5S, X3 Pro, G8+ MFi (Android only)

We do not sell separate spare parts such as controller internal components, replacement buttons, USB ports, standalone receivers, or other internal repair parts. All original bundled accessories included with controllers are not available for individual purchase.

These accessories are manufactured to be used with the controller and are not sold separately.

Currently, the only items sold separately are:

1.Universal data cable,

2.Faceplate for the G7 series, Faceplate for Supernova, Carrying case for the G7 Pro,

3.Detachable Joystick Caps For G7 Pro & Cyclone 2

4.Anti-friction rings,

5.Thumb grip caps,

6.Charger for nova/nova 2 lite, Charger for cyclone 2，Cooler for X5 Lite ,Dongle for nova(Not for nova 1/2 lite)

7.Dongle compatible with the following controllers: Nova (HD), SuperNova, T3S, Tarantula, Cyclone, Cyclone Pro, X5s, G8+.(It Will not work with Cyclone 2, T4, T4 Pro, T4 Pro SE, G7 Pro, Nova Lite, and Nova Lite 2.)

You can view our separately sold accessories here: https://gamesir.com/collections/gamesir-accessories

No worries, all GameSir controllers are equipped with overcharging protection, whether used with a charging dock or not. Charging will automatically stop once the controller reaches full battery. Normally, the indicator light turns off upon full charge.

G-Touch Technology

G-Touch supports mapping configuration without persistent auxiliary apps. You can connect and play mobile games directly after setup!

Connecting gaming peripherals to smart devices often involves complicated operations due to system limitations, resulting in poor user experience. GameSir has continuously developed and upgraded technologies to resolve such troubles. You can understand G-Touch as follows: G-Touch direct-connect technology simulates a virtual touch peripheral on your phone or tablet. Commands sent by the GameSir controller are identified as native system input signals, which means all controller operations act as direct screen touches.

Controller operation = physical touch operation (no overlay mapping)

In this mode, the GameSir controller runs in an invisible state on the device. The advantages are listed below:

1. No additional downloads required
2. No activation steps
3. No secondary applications needed
4. No jailbreak or root access required
5. No cloud adaptation packages, and more

G-Touch direct-connect technology works with Android devices for the following controllers released after 2023: G8 Galileo / G8+, X3 Pro, X2 Bluetooth / Type-C, X2s Bluetooth / Type-C, G4 PRO Wireless Controller, and more.

Notes: Apple blocks third-party mapping functions. Therefore, G-Touch cannot be used on iPhones and iPads. iOS devices only support games with native controller support. If you need controller compatibility for a game, please reach out to the game developer.

G-Touch activation & button mapping tutorial for Android phones and tablets: https://youtu.be/aZ-rVEQDcYc?si=M6F6co_M5GNS8RZM

HID Mode (the foundation of G-Touch) has inherent limitations imposed by its connection protocol. As a result, its performance is marginally inferior to other modes, and this behavior is normal. If this leads to in-game issues, we recommend switching to V-Touch mapping enabled.

G-Touch vs V-Touch Explanation In short, G-Touch directly transmits touch signals to the screen. When mapped, it behaves identically to physical finger contact. V-Touch is a system-level virtual simulation of screen touches.

We recommend using G-Touch whenever available for broader game compatibility.

To roll back firmware: Click the Other Version link on the firmware update page and select the previous stable firmware version.

Detailed operation path within the GameSir app:

1. On the main page, tap the controller icon.
2. Go to Firmware Upgrade > Other Version.
3. Choose your target firmware version.

If you cannot activate screen touch and controller input simultaneously, confirm that you are using V-Touch Mode and turn on Intensive Mapping.

1. Tap the floating red GameSir icon on your screen.
2. Go to Settings > General Settings.
3. Enable Intensive Mapping.

V-Touch Mapping Activation Guide for GameSir X4 Aileron Video walkthrough: https://youtu.be/vqP2za4QfUY?t=38

Step-by-Step Text Instructions

1. Open the GameSir World app and select your target game. Below the game title, a mode selection bar will display one of three options: Native (HID Mode), Software Mapping (V-Touch), or Hardware Mapping (G-Touch).
2. Tap the selection bar and choose Software Mapping (V-Touch).
3. Enable Developer Options on your phone. The exact path differs by device, but the standard workflow is: Phone Settings > About Device > tap the build number seven times. Developer Options will then appear at the bottom of the Settings menu.
4. Navigate to Developer Options and enable USB Debugging. If your device includes the USB Debugging (Security Settings) toggle, enable it as well.
5. Select your preferred V-Touch activation method:
   • Wireless Activation: Enable Wireless Debugging within the Developer Options menu.
   • PC Activation: Use the official GameSir PC Activation Tool.
6. If you select Wireless Activation: You will be redirected to the Wireless Debugging page. Tap the Wireless Debugging header to open its submenu, then select Pair device with pairing code. Enter the displayed 6-digit pairing code into the GameSir World app notification prompt and wait for activation to complete.
7. Once activation finishes, launch the game through the GameSir World app — V-Touch mapping will now be active.

Important Note

Software Mapping (V-Touch) requires activation via either a PC tool or Wireless Debugging on a shared Wi-Fi network; it cannot function without completing one of these two activation workflows.

If you are using a Gmail account for login, try switching to an alternative email address if available.

Important reminder: An account is only required for cloud backup of screen mappings. Login is not mandatory if you encounter persistent login difficulties.

For iPhone and iOS users: Apple restricted custom mapping features starting from iOS 13.4. Accordingly, the game library and mapping functions are no longer supported. When gaming on iOS, pair the controller following the recommended procedure and launch your game directly without opening the GameSir app. The GameSir app can still be used solely for firmware updates and controller configuration adjustments.

iOS imposes specific compatibility requirements. Controllers require either an MFi license or Bluetooth connectivity to achieve full functionality. Most GameSir controllers do not carry MFi certification and therefore lack full access under iOS. The X3 Pro serves as an exception. As a premium model, it supports Bluetooth connection to enable complete compatibility with iOS.

Overview of Available Functions

1. Recommended Solution Access preset configurations created and shared by other users. You may also share your custom setups after logging into the GameSir app.

2. Add Button Map the joysticks, individual buttons, or even multi-button combinations.

3. Additional Functionality Inside the layout editor, select any mapped element. Tap the ⚙️ icon to assign extra features to that binding.

4. Click Mode

• Normal: Simulates a single tap on the screen
• Separated press & release: Triggers a tap when you press the button and another when you release it
• DownClick: Simulates an instant touch and lift action

5. Turbo Mode Generates rapid repeated screen taps. The turbo speed can be adjusted.

6. Skill Wheel Mode Link the assigned button to the left or right joystick (or both) to operate a skill wheel.

7. Cast Cancel Mode Designed for MOBA games that support drag-to-cast cancellation. Map this function to the cancel zone to interrupt attacks or skills.

8. One-button Macro Trigger a sequence of timed screen taps automatically. Ideal for executing high-DPS combos in gacha games.

9. Gesture Mode Record touch inputs, swipes and other motions, then bind the recorded gesture to a controller button. The placement of the virtual button does not impact gesture playback.

10. Cloned Mode Duplicates the mapped function. Both outputs activate simultaneously on button press or release.

11. Sliding Mode Set directional sliding gestures with customizable movement speed; looping is supported.

12. Click Range Mode Configure a button to cover and activate a broad region instead of a single small spot on screen.

13. More Settings

• Smart Touch: Simulates imprecise touches within the mapped button area
• Overlay transparency adjustment for virtual mapping controls

For Android users, enable the mapping function in the game list of the GameSir World app by following the G-Touch tutorial shown in the screenshot: https://cdn.shopify.com/s/files/1/2241/8433/files/425a96df4bff7114defc1670fd28eb2b.png?v=1739350140

Once mapping is enabled, launch your game through the app. An in-game floating controller icon will appear on the screen: https://cdn.shopify.com/s/files/1/2241/8433/files/92293cb8ae788980fcb6b0e048f236b1.png?v=1739350148

If you encounter issues activating V-Touch mode, refer to the official tutorial video: https://www.youtube.com/watch?v=vqP2za4QfUY

Full PC activation guide for V-Touch: https://gamesir.com/pages/gamesir-activation-tutorial?_pos=1&_sid=a0bf37aff&_ss=r

Notes: Touch Mapping functions (G-Touch / V-Touch) are unavailable on iOS devices including iPhone and iPad due to system restrictions. However, most natively controller-supported iOS titles such as Genshin Impact support plug-and-play without extra mapping activation. Compared with Android, iOS features broader native controller compatibility across most mobile games.