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Mode Switch Operation If you accidentally switch to another input mode while connecting the controller to your PC via cable or wireless dongle: Hold the View button + Menu button to cycle among XInput Mode, NS Mode and other device modes.
Reminders:
Configure Generic Controller in Steam
Important tip: When prompted to press the Home/Guide button and Share/Capture button during device input setup, skip these prompts by pressing the A button.
GameSir X5 Lite Device Compatibility List Unsupported Devices iPad Mini 6, Redmi Note 12 Pro (Poor performance at low battery levels; potential pass‑through charging issues), Samsung S21 Ultra, Samsung S24 Ultra, Xiaomi 9T, Poco X6 Pro (Unreliable charging function), Xiaomi 11T, Xiaomi 14 Ultra, Redmi Note 11 Pro, iPhone 16e, Poco F3, OnePlus 12, Tecno Pova Neo 6.
Supported Devices Redmi Note 8, Xiaomi 13C, iPad Mini 7, Xiaomi 14, Samsung S23 Ultra, Pixel 9a, iPhone 15, iPhone 16, iPhone 17, Samsung Flip4, Xiaomi 11s, Poco F6, Honor X9b
The trigger lock function is controlled via firmware. You may need to toggle the switch several times for the controller to register the setting.
Unfortunately, XInput mode over Bluetooth is not supported on most controllers due to restrictions set by Microsoft. Only Nintendo Switch pairing mode is available for Bluetooth connections.
We recommend using a wired connection or the wireless dongle. These options support wireless XInput and deliver low-latency performance. If you prefer to continue using Bluetooth, third-party software such as Steam Input can be used to enable functionality.
Hold the M button + Menu (+) button for 5 seconds to turn off or dim the lighting.
Each GameSir controller can only pair with its original bundled wireless dongle.
Please try using the reset pinhole located on the rear of the controller.
Microsoft imposes certain restrictions, so XInput functionality is unavailable via Bluetooth connection.
For PC gaming, we recommend using the official USB wireless receiver included with the controller. This supports wireless XInput mode while maintaining low latency. If you prefer to stay in Bluetooth Mode, launch your games through Steam to utilize Steam’s built-in controller mapping features.
We do not sell separate spare parts such as controller internal components, replacement buttons, USB ports, standalone receivers, or other internal repair parts. All original bundled accessories included with controllers are not available for individual purchase.
The following items are the only official accessories sold separately:
You can browse all separately sold official accessories via this link: https://gamesir.com/collections/gamesir-accessories
The M button is positioned underneath the D-pad.
Controllers equipped with a gyroscope are listed below:
Xbox Controllers (Gyro function only available on PC): G7 Pro, G7 Pro Wuchang, G7 Pro Zenless Zone Zero, Tarantula Pro Xbox, T7 Pro Sugar Whirl.
PC Controllers: SuperNova, Cyclone 2, Tarantula Pro, Tarantula Pro 8K, Nova, G7 Pro 8K.
Mobile Controllers: G8+, X5S, X3 Pro, G8+ MFi (Android only)
The Xbox console enforces a 250 Hz polling rate limit, so the 1000 Hz option is only available on PC.
Polling rate refers to how frequently a controller samples and transmits input signals to the host device. Latency is the total delay spanning the polling cycle and actual input delivery.
Polling rate acts as the theoretical minimum latency ceiling:
Real-world latency will always exceed this theoretical baseline, determined mainly by the controller’s microcontroller (MCU) processing efficiency and installed firmware. Circuit board design is another critical factor, including PCB layout quality and electronic component grade.
Reference video: https://youtu.be/p7JureXjg7U
Polling Rate Explanation Polling rate refers to the frequency at which the controller checks for input signals. Polling is the process of sampling and detecting the current input state. A higher polling rate delivers more timely and accurate input responses.
Multiple variables can influence polling rate test results, including the following:
PC System Load For stable test results, run the test under near-idle conditions with low CPU, memory and disk activity.
USB Port and Microcontroller Factors include USB standard (USB 2.0 / 3.0), controller hardware managing the port, and the number & load of other connected devices.
USB Hubs Whether a hub is used, the hub’s performance level, and the load from other peripherals connected to the hub.
Controller Configuration Gyro toggle status, dead zone settings, installed firmware version and other custom parameters.
Testing Software and Version Always use the latest version of testing tools to avoid known bugs. Recommended tools: XInput Tester and Polling.exe.
Test Methodology The speed and consistency of joystick rotation performed during the test.
Summary: Due to these numerous variables, minor deviations in polling rate results between different PCs or separate test runs are normal.
The turbo function is activated. Hold the M button together with the target button to disable turbo for that single button. Alternatively, double-tap the M button to turn off turbo for all assigned buttons.
Hold the M button + A button. The controller will vibrate to indicate that the face button layout has been swapped.
No worries, all GameSir controllers are equipped with overcharging protection, whether used with a charging dock or not. Charging will automatically stop once the controller reaches full battery. Normally, the indicator light turns off upon full charge.
Hair Trigger Troubleshooting Check whether Hair Trigger Mode is accidentally enabled. Adaptive Hair Trigger may cause abnormal input behavior that users often mistake as a hardware fault.
Hold the M button together with the problematic trigger (LT or RT) to disable this function.
On Xbox consoles, you can adjust the indicator brightness level. Navigate to Settings > General > Accessibility > Night Mode > Controller Brightness and adjust the brightness to your preference.
Hold the Mode button and press down the left or right joystick button until the controller vibrates. This toggles between Raw Mode (zero dead zone) and Circular joystick trajectory modes.
The rear extra buttons output null inputs by default, which means they carry no assigned function until remapped. You can configure these buttons via the GameSir mobile app, GameSir Connect PC software, or by following the button combination procedures outlined in the user manual.
Quick operation guide:
Hold the Logo button + Menu button until the Logo LED flashes green twice. This operation triggers a function reset and clears all custom settings.
Only non-mobile "Designed for Xbox" controllers work on Xbox consoles. If your controller is built for mobile devices or features the GameSir :881 GameSirButton home button logo instead of the Xbox button, official Xbox console support is not guaranteed.
Currently supported Xbox controllers include: T3 Pro Xbox, T7, T7 Pro, T7 Pro Wireless, G7, G7 SE, G7 HE, G7 Pro Tri-Mode, G7 Pro, Kaleid (K1), Kaleid Flux This list may include unreleased products.
Please send the SN code printed on the rear of the controller to our support email: support@gamesir.com, and we will verify the information for you.
If the internal trigger of your SuperNova or Nova 2 Lite malfunctions, please send a demonstration video and order screenshot to our support email: gamesir@support.com. Our support team will assist you.
If the LED on your Cyclone 2 flashes rapidly, please send a demonstration video and order screenshot to our support email: gamesir@support.com. Our support team will assist you.
We are proud to offer products and services to better your gaming experience and we aim to ensure that you are 100% satisfied with every purchase at GameSir.
If you are experiencing a production issue, we are pleased to offer:
12-month replacement with the same model after receipt of original purchase.
Our 1-Year-Warranty coverage includes abnormal product function and manufacturing related physical defects. If your condition does not fall into one of these classifications or has exceeded the warranty period, we are unable to provide warranty coverage. We can; however, still provide you with technical support. Please read on for warranty process and more details.
Note: The above warranty service is applicable to products purchased through GameSir's official sales channels as well as from officially authorized distributors. Additionally retailer's return policy will take priority and must be met before GameSir warranty can be applied.
FOR AUSTRALIAN CONSUMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our goods come with a 1 year warranty from the date of purchase. Defects in the product must have appeared within 1 year from the date of purchase in order to claim under the warranty.
All warranty claims must be facilitated back through the retailer of purchase in accordance with the retailer's returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of purchase is the full responsibility of the consumer.
Warranty Process:
Create a support ticket by writing to support@gamesir.com. To help us speed up the process, your emails should include: The product name, a detailed description of the product issues, a demonstrative video to clearly show the product issues, and the troubleshooting steps you've tried, and a screenshot of your order with order number indicating the platform you purchased the product from.
Our support team will investigate your ticket and respond to you within 24 hours. (excluding weekends and holidays) (UTC/GMT+08:00, Monday to Friday) and may provide further troubleshooting suggestions.
If the troubleshooting steps we provide do not resolve the issue, please send us detailed feedback along with a video demonstrating your troubleshooting attempts.
After we confirm that your product is faulty and cannot be fixed by troubleshooting, we will request shipping information in order to deliver the replacement product to you to conclude the warranty process. In most cases, return of the faulty unit will not be required.
The bundled promotional Game Pass Ultimate code is only valid for new Game Pass Ultimate members. If you have previously subscribed to Game Pass Ultimate, or if you reside in an unsupported region (see https://www.xbox.com/regions), the code cannot be redeemed on your account.
If your account meets the eligibility criteria but you encounter code-related issues listed below:
Please submit supporting evidence (such as photos or a video showing the Game Pass card and the on-screen error message) via email to support@gamesir.com to apply for a replacement code.
Note: We cannot provide replacement codes for other issues such as temporary server faults.
To redeem the code, enter it exactly as printed on the paper at https://www.microsoft.com/redeem or https://www.xbox.com/redeem.
We operate warehouses in Hong Kong and Los Angeles. Most orders are fulfilled from the Hong Kong warehouse. All orders are normally processed within 1–2 business days. No shipments will be dispatched on weekends or public holidays. Processing time is excluded from the estimated delivery timeframe.
During peak order periods, shipment dispatch may be delayed by several days. Please account for extra transit time accordingly.
United States
Canada
UK & Europe
Brazil
Australia & Saudi Arabia
Mexico, Egypt and other eligible countries
This issue is triggered by iOS’s Shared Gestures function for game controllers.
To disable Shared Gestures and prevent unintended screenshots when using your controller with iPhone or iPad, follow the steps below:
Solution:
Example scenario: If you connect the phone to the controller first, then plug the charger into the controller’s USB‑C port and the cooling fan fails to activate automatically, try the alternative sequence below: Connect the charger to the controller’s USB‑C port → The cooling fan powers on automatically → Connect your phone to the controller last.
Important requirement for X3 Pro Extreme Cold Mode: The charging cable and charger must support a power output of 9 V / 3 A (27 W) or higher.
Hold the View + Menu buttons simultaneously for more than 2 seconds until the indicator light changes to another lighting state. The specific color varies by controller model; refer to the user manual for details.
You can normally reset each profile in GameSir Nexus. If you cannot access the app or want to ensure a full reset, perform a function reset by holding View button + Mode button + Menu button. The Xbox button LED will blink three times, confirming all profiles and settings have been reset.
If your G7 Pro's trigger loses input, press and hold View + Menu + M to reset the controller.
Then, calibrate it by following these steps:
Ensure that the triggers are in Hall Effect analog mode. Hold View + Menu + Xbox buttons in wired mode, then release them. The indicator light will flash slowly in white.
Make sure not to touch the triggers or thumbsticks, then press the A button. The indicator light will turn off.
Fully press LT and RT three times, and rotate both thumbsticks in full circles three times. Then press the A button. The indicator light will turn solid white, indicating that calibration is complete.
If the issue persists after calibrating and resetting the controller, email us at gamesir@support.com with your order number, store name, order screenshot, and a video showing the issue. Our support team will assist you.
There are a few potential causes. Try all troubleshooting steps below:
PID recognition may fail. While connected, hold Xbox button + M button for 3 seconds, then unplug and replug the controller to switch to the original PID and restore device recognition. If this does not work, hold Xbox button + Share button for 3 seconds while connected to force switching between Xinput and GIP modes.
Try changing USB ports (preferably use ports directly on the motherboard instead of chassis ports or USB hubs) or cables (ensure you use a verified functional data cable). Also confirm the controller runs a stable firmware version.
Known problematic firmware versions for G7 SE/HE: 6.33, 6.38, and 6.5.6, which cause connection-related issues.
To check your firmware version, open GameSir Nexus or Legacy GameSir Nexus.
In GameSir Nexus: Click the upward arrow at the top right labeled "Firmware Upgrade". In Legacy GameSir Nexus: Press the "Updates" button on the controller page to view your current firmware version.
Ensure that you have tried the previously mentioned troubleshooting steps:
Firmly plug in the controller without holding any buttons to ensure a full connection — the controller may produce an audible click when properly seated. Many users have encountered difficulty with this step, with some stating it requires significant force. One user returned three units, only to find the fourth worked after realizing it was never fully plugged in.
Once the controller is plugged in and your PC or Xbox is powered on, hold the controller’s Xbox button to turn it on.
Performing a full shutdown (also known as a power cycle) of the Xbox can often restore controller detection, especially if the controller works normally on a PC.
Plug the controller into the rear USB port of the console. With the console powered on, hold the console’s power button for more than 10 seconds until it fully shuts down and the power indicator turns off. Unplug the console’s power cord from the wall outlet for approximately 30 seconds, then press the console power button 10 times to fully discharge residual power. Keep the controller plugged into the rear port, power the console back on, and check if the controller responds.
Try performing the Stick & Trigger Calibration via the app or manually.
On the main menu, select the Test icon, then hold Mode button + Menu button to start calibration.
Or follow the manual steps shown in the attached video and written guide:
Enter calibration mode: While the controller is actively connected to your PC or Xbox, hold View button + Xbox button + Menu button until the Xbox button indicator flashes slowly in white.
Calibrate resting point: Do not touch LT, RT, left joystick or right joystick, then press the A button. The indicator will turn off.
Calibrate ranges: Fully press LT and RT to maximum travel three times. Rotate both joysticks to their full maximum angles three times. Press the A button once both operations are finished. The indicator will turn solid white to confirm calibration is complete.
Notes:
Calibration must be performed with the faceplate installed. Calibrating without the faceplate will produce incorrect range values.
Try performing the Stick & Trigger Calibration via the app or manually.
On the main menu, select the Test icon, then hold Mode button + Menu button to start calibration.
Or follow the manual steps shown in the attached video and written guide:
Enter calibration mode: While the controller is actively connected to your PC or Xbox, hold View button + Home button + Menu button until the Home button indicator flashes slowly in white.
Calibrate resting point: Do not touch LT, RT, left joystick or right joystick, then press the A button. The indicator will turn off.
Calibrate ranges: Fully press LT and RT to maximum travel three times. Rotate both joysticks at their maximum angles three times. Press the A button once both operations are finished. The indicator will turn solid white to confirm calibration is complete.
Notes:
Calibration must be performed with the faceplate installed. Calibrating without the faceplate will produce incorrect range values.
Try another USB cable and ensure the cable is fully inserted.
Plug the controller into different PC USB ports. When connecting to a PC, use the rear ports directly on the motherboard.
Press Win + X and select Device Manager. Expand Universal Serial Bus controllers and check for drivers marked with a yellow warning icon. ① If any are found, right-click the driver and select Uninstall. ② If none are found, expand Xbox Peripherals and check for drivers with a yellow warning icon. ③ If any are found, right-click the driver and select Uninstall. ④ After uninstallation, click Action on the top toolbar and select Scan for hardware changes.
The extra buttons are "null inputs", meaning they have no assigned function until mapped. You can configure them via GameSir Nexus (available on the Xbox and Windows Stores), or by using the button sequence described in the manual.
Simplified instructions:
To assign a mapping: Hold Mode button + the remappable button until the indicator blinks, then press the target button you want to set.
To clear a mapping: Hold Mode button + the remappable button until the indicator blinks, then press the same remappable button again.
A video guide covering each method is available. Reference assignments shown below: L4: A button, L5: Y button, R4: B button, R5: X button
Feedback indicates that rotation speed during joystick calibration impacts controller responsiveness. Faster rotational movements during calibration yield higher sensitivity compared to slower rotations.
Basic sensitivity tuning tips: Raw Mode joystick trajectory delivers greater sensitivity than Circular Mode. You can also adjust joystick response curves: For reference, the second curve can be set to mild inversion (values below 50, such as 40) to increase sensitivity. Shifting the value toward the positive range reduces sensitivity.
Place the controller horizontally on a flat, stable surface. Hold the M button + Capture button until the Home indicator flashes red and blue. Calibration is finished once the Home indicator reverts to its original color.
Place the controller flat on a horizontal surface. Hold the Mode button + Share/Screenshot button for 3 seconds. The logo LED will flash orange and white alternately at a rapid rate.
Place the controller horizontally on a flat and stable surface. Hold the View button + A button + Home button until the Home indicator flashes red and blue alternately. Calibration finishes when the Home indicator reverts to its normal color.
The buttons you are testing are assigned to the Shift Layer rather than the Base Layer.
Tapping Shift Layer navigates to this layer, and the button test will display mappings configured for the Shift Layer. Tap Buttons to switch to the Base Layer. When you are on the Base Layer, the button test will show the corresponding base-layer mappings.
G7 Pro 1000Hz PC Guide:
Set the Report Rate to 1000Hz.
Fully close GameSir Nexus.
After a short wait, the controller indicator will turn off and back on once, accompanied by a notification sound if system sounds are enabled. This signals a mode switch from GIP (Xbox Gaming Device) to Xinput (Xbox 360 Controller for Windows) in Device Manager. When you launch GameSir Nexus next time, a prompt will appear: "GameSir device detected, please press any key to switch to APP mode".
If no mode switch occurs, hold Xbox button + Share button for 3 seconds to manually swap the controller’s input mode. Two indicator blinks mean the controller failed to finish the mode swap.
If Steps 3 and 4 do not work, test different PC USB ports (rear motherboard ports perform best; avoid chassis front ports and USB hubs). If all ports fail, restart your PC or try a different cable. A powered USB hub may resolve this issue in some cases. It is also possible that none of your PC’s ports support this function; test on another PC if available.
Once the controller enters the required Xinput mode, verify the polling rate using tools such as XinputTest or GamePadla Polling.
Always use the latest version of these tools for more accurate results.
Perform a function reset (hold View button + Mode button + Menu button; the Xbox button LED will blink three times to clear all profiles and settings) to resolve this issue.
You can also switch to another profile: hold Mode button + one of the face buttons. This restores navigation on your console. To repair the problematic profile, use one of the temporary workarounds below:
Basic Reset Hold the Home button + View button for 3 seconds. Note: This operation requires the controller to be connected to your phone.
Full Data Clear Reset Hold the View button + Menu button + M button for 3 seconds. All configurations will be erased, and you will need to re-pair the controller. Note: This reset can be performed without connecting to a phone.
Firmware Update Guide Controller Firmware Update Launch GameSir Connect on your PC without connecting the controller first. Hold the Logo button + Menu button, then connect the controller to the PC via USB cable to activate manual firmware upgrade. This method applies to users who fail to complete automatic updates within GameSir Connect.
Dongle Firmware Update Follow these steps if you encounter wireless connection issues with the dongle:
If you are using the controller wirelessly, toggle the rear mode rocker switch to either Bluetooth or Dongle mode. This adjustment may also resolve issues even when the controller is connected via wire. If the device still fails to power on, press the reset pinhole button on the back of the controller.
The calibration procedure designed for older G7 series models (G7 / G7 SE / G7 HE) will put the controller into firmware update mode, resulting in an inability to power on normally.
If the controller remains unresponsive after all above steps, perform a manual firmware upgrade via a PC:
Firmware Packages & Operation Tutorials
Standard G7 Series (Mech White, Shadow Ember, Amber Flame, Plum Purple, Silver, Golden Ombre, Dragon's Dogma 2 Edition) Link: https://drive.google.com/file/d/1wbNI03umg1DE-hbuNp1j9an0r2EbeEpU/view?usp=drive_link
G7 Pro Wuchang Limited Edition Link: https://drive.google.com/file/d/1jHdA1OJnj-lCQrfHqujVzdLEVh6yPcp-/view?usp=drive_link
G7 Pro Zenless Zone Zero Co-branded Edition Link: https://drive.google.com/file/d/14UBuZEhu_AMBS7qNyntaZP0jeS352Ycv/view?usp=drive_link
Factory Default Reset Hold the Home button + Menu button for 3 seconds. Note: This operation requires your phone to be connected to Wi-Fi. All configurations will revert to factory defaults once completed.
Full Data Clear Reset Hold the View button + Menu button + M button for 3 seconds. All saved data will be erased, and you will need to re-pair the controller. Note: This reset can be performed without connecting to a phone.
If the controller fails to power on or power off normally, hold the Home button + Menu button until the logo LED flashes. This operation resets all controller profiles and custom settings.
If controller buttons become unresponsive, use a slim object such as a paperclip to press the reset switch inside the circular hole on the rear of the controller. This forces the controller to shut down.
If the controller cannot power on or power off normally, hold the View button + Menu button + M button until the logo LED flashes. This operation resets all profiles and custom settings of the controller.
If the controller buttons stop responding, use a thin object such as a paperclip to press the reset button inside the circular hole on the rear of the controller. This will force the controller to shut down.
Press the Xbox button on your controller to open the guide. Navigate to Profile & system (your profile icon) → Settings → General → TV & display options → Device Control. Fully disable HDMI‑CEC, or ensure Console Turns On Other Devices and Switch TV Input using controller are not enabled simultaneously.
On Xbox consoles, you can adjust the indicator brightness level. Navigate to Settings > Accessibility > Night Mode > Controller Brightness and adjust the brightness to your preference.
Enable Pro Controller Wired Communication following the steps below:
Ensure the headset is fully inserted and sits flush with the port; push it in firmly. This is a surprisingly common solution for audio issues.
Additionally, adjust the following setting: Settings > General > Volume & audio output > Headset audio > Stereo uncompressed. Some users encounter headset malfunctions when selecting other options. If you modified the polling rate, switch it back to 250 Hz to prevent additional problems.
If your microphone does not work: Confirm the microphone is not muted. Check the Xbox menu and look for a red LED near the bottom of the controller. Press the dedicated mute button to toggle mute.
If you own the Wuchang or ZZZ controller and the microphone works in wired mode but not wirelessly, update the firmware for both the controller and dongle.
If you experience microphone echo, disable mic monitoring.
Note: Try reducing headset volume. Loud audio may be captured by the microphone, especially with open-back headphones. You may also unplug and reinsert the headset.
Adjust volume and audio mix using these D-pad shortcuts: Mode button + D-pad Up to raise volume; Mode button + D-pad Down to lower volume. Mode button + D-pad Left increases game volume and reduces chat volume; Mode button + D-pad Right does the reverse.
If audio issues remain after these steps, incompatibility with your headset may be the cause. Test an alternative headset for troubleshooting. Most headsets compatible with official Xbox controllers (CTIA standard) work with GameSir controllers.
On your stick settings page, open the "Advanced Mapping" menu and confirm your settings are applied correctly. If necessary, reset your profiles or perform a function reset (hold View button + Mode button + Menu button. The Xbox button LED will blink three times to clear all profiles and settings).
Check whether any button has Continuous Trigger enabled. Refer below for details about this function:
Q. What is Continuous Trigger?
A. Normally, if you briefly press and release a button, the input stops immediately. If you hold the button, the input remains active until you release it. When Continuous Trigger is turned on, the input becomes a toggle: a short press registers a sustained hold state, and you must press the button again to cancel it.
This issue has been confirmed to occur when this function is enabled on the A button, for example.
Place the controller on a stable, flat surface. Hold M button + View button simultaneously, and the gyroscope will start calibrating automatically. During calibration, the indicator flashes red and blue alternately. Calibration finishes once the indicator reverts to its default lighting state.
If you cannot remap R4 or L4, first confirm you have completed the correct mapping steps.
Note: If you exit the setup without assigning any button, the mapping for L4 / R4 will be cleared.
If the problem persists after verifying Step 1, this may be caused by trigger input abnormalities. Press Menu + Home buttons for 5 seconds to reset the controller, then complete calibration following the steps below:
Press and hold View + Menu + Home buttons until the controller vibrates once to enter calibration mode. The indicator flashes slowly in white upon entering.
Ensure the sticks and triggers are untouched. Press the A button once. Fully push both joysticks to their maximum range and rotate them 2–3 times. Fully depress LT and RT three times each.
Lastly, press the A button to exit calibration. The indicator will restore its normal lighting state.
If GameSir Nexus fails to detect your controller, reset the device in wired mode by holding View + Menu + M buttons simultaneously. This restores the controller’s detection mode.
The GameSir G8 and X5 Lite are not supported within the GameSir app on iOS. The controllers will not be detected in the app, and mapping functions as well as game library features cannot be used on iOS devices. Apple restricted controller mapping starting with iOS 13.4, making these features unavailable to iOS users.
You can still play titles with native controller support on iOS. iOS offers broad native compatibility for many games including Genshin Impact. The G8 and X5 Lite support plug-and-play operation for compatible games.
This issue occurs because AssistiveTouch is enabled on your iPhone.
Confirm that the OTG function is enabled in your phone settings (common for Xiaomi, OPPO, VIVO, Realme and iQOO devices).
Try adjusting the connection sequence of the charging cable and the controller.
Use a charger compliant with the standard PD protocol (maximum 9 V / 3 A) or replace your cable.
If none of the above steps resolve the issue, incompatibility with the PD protocol is highly probable.
The controller supports a maximum input of 9 V / 3 A. Many mainstream mobile phones support pass-through charging.
Since the charger supplies power to the phone via the controller, both the phone and charger must support PD 2.0 or newer. The controller can negotiate a maximum power profile of 9 V / 3 A with the charger and phone. The actual charging power delivered to the phone is subject to the restrictions imposed by the phone’s system.
Please complete the following three troubleshooting steps:
If the issue persists after completing all steps above, test the controller on another phone to identify the root cause.
If your controller fails to work properly under HID Mode, the conflict is most likely caused by software such as Steam Input running on your PC. You can disable the Desktop Layout following the steps below:
Try performing the Stick & Trigger Calibration via the app or manually:
Hold View + Menu + Xbox buttons, then plug the USB‑C cable into your PC. Release the buttons after plugging in. The indicator will flash slowly in white.
Make sure not to touch the triggers or sticks, then press the A button. The indicator will turn off.
Fully press LT and RT, and rotate both sticks in full circles three times. Then press the A button. The indicator will turn solid white, indicating calibration is complete.
Unplug and reconnect the controller before using it.
Notes:
Calibration must be performed with the faceplate installed. Calibrating without the faceplate will result in incorrect range values.
Ensure the controller is fully connected. Firmly plug in the controller without holding any buttons to achieve a complete connection — the controller may produce an audible click when properly seated. Once plugged in and your Xbox is powered on, hold the controller’s Xbox button to turn it on.
Notes: Controllers equipped with cable guards may feel fully inserted even when only halfway connected.
Holding one of the following combinations while plugging in the controller enters DFU mode or manual calibration mode: • Xbox button + Menu button • View button + Xbox button + Menu button
An audio tone will play as an indicator; the tone may vary by model.
If the cable is fully inserted, confirm you are using a functional data-capable cable.
After verifying the above steps, perform a full shutdown (also known as a power cycle) of the Xbox. This often restores controller detection, especially if the controller works normally on a PC.
Plug the controller into the rear USB port of the console. With the console powered on, hold the console’s power button for more than 10 seconds until it fully shuts down and the power indicator turns off. Unplug the console’s power cord from the wall outlet for approximately 30 seconds, then press the console power button 10 times to fully discharge residual power. Keep the controller plugged into the rear port, power the console back on, and check if the controller responds.
You may also refer to additional troubleshooting steps here: https://www.wikihow.com/Clear-Cache-on-Xbox-One. Power cycling clears the Xbox cache and can resolve multiple common issues.
With the controller powered on, press and hold LB + Xbox + RB buttons until the power indicator flashes slowly and the stick rings change color.
Fully press LT and RT three times, and rotate both sticks in full circles three times. Then press the A button to complete and exit calibration.
Notes:
You may calibrate joysticks and triggers either via the software or manually following the steps below:
Notes:
Connect your phone to the controller. Hold the View button + Menu button + Home button for 2 seconds. The Home indicator and Mode indicator will flash white slowly, confirming the controller has entered calibration mode.
Complete calibration within the mode following these steps: a) Rotate both joysticks fully to their maximum range three times, then let them return to the center position naturally. b) Pull both triggers all the way to maximum travel three times, then release them to return to the original position naturally.
Press the A button to save settings and exit calibration mode.
Notes:
Connect your phone to the controller. Hold the G button + S button + Home button for 3 seconds. The connection indicator and charging indicator will flash rapidly, confirming the controller has entered calibration mode.
Complete calibration with the following steps: a) Rotate both joysticks fully to their maximum range three times, then let them return to the center position naturally. b) Depress both triggers to their maximum travel three times, then release them to return to the original position naturally.
Press the A button to save settings and exit calibration mode.
Notes:
Ensure the headset is fully inserted and sits flush with the port; push it in firmly. This is a surprisingly common solution for audio issues.
Additionally, you can adjust the settings here: Settings > General > Volume & audio output > Headset audio > Stereo uncompressed. Some users experience headset problems with other options. If you modified the polling rate, switch it back to 250Hz to prevent extra issues.
If your microphone does not work: Confirm the microphone is not muted. Check the Xbox menu and watch for a red LED near the bottom of the controller. Press the dedicated mute button (on supported controllers) or double-tap M button to toggle mute.
If you are using the controller wirelessly and the microphone works via wired connection but fails wirelessly, update the firmware for both the controller and dongle.
If you encounter microphone echo, disable mic monitoring.
Note: Try reducing headset volume. Loud audio may be picked up by the microphone, particularly with open-back headphones. You may also unplug and reinsert the headset.
Adjust volume and audio mix using these D-pad shortcuts: M button + D-pad Up to raise volume; M button + D-pad Down to lower volume. M button + D-pad Left increases game volume and reduces chat volume; M button + D-pad Right does the reverse.
If audio issues remain after completing these steps, the problem may stem from incompatibility with your headset. Test an alternative headset for troubleshooting. Most headsets compatible with official Xbox controllers (CTIA standard) work with GameSir controllers.
Confirm whether your USB cable is properly connected to the controller’s USB port.
Try plugging the data cable into another USB port on the Xbox or the USB port at the back of the console.
Try using a different data cable to see if that fixes the issue.
For Kaleid / Kaleid Flux / T7 / T7 Pro W, press View + Menu + M and hold to reset the controller.
Note: If none of the above steps resolve the issue, send your details to gamesir@support.com. Attach a screenshot showing your order number and store name, along with a demonstration video. Also indicate that you’ve already tried the troubleshooting steps outlined on the official website. Our staff will assist you.
Firmly plug in the controller without holding any buttons to ensure a full connection — the controller may produce an audible click when properly seated. Many users have experienced difficulty with this step, with some stating it requires firm force. Several users even returned three units for issues, only to find the fourth unit worked perfectly after being fully plugged in.
Once the controller is plugged in and your PC or Xbox is powered on, hold the controller’s Xbox button to turn it on.
To use 1000Hz polling rate or mouse and keyboard bindings, the controller must switch its protocol and driver from GIP (Xbox Gaming Device) to Xinput (Xbox 360 Controller for Windows).
You can hold Xbox button + Share button to manually switch this mode. During the switch, the controller will disconnect. When you open GameSir Nexus again, it will display the message: "GameSir device detected, please press any key to switch to APP mode."
Firmly plug in the controller without holding any buttons to ensure a full connection — the controller may produce an audible click when properly seated. (Mech White, Shadow Ember, Amber Flame, Plum Purple, Silver, Golden Ombre and Dragon's Dogma 2 Edition G7 Pro Tri-Mode controllers require wired connection for use on Xbox consoles.)
Once the controller is plugged in and your PC or Xbox is powered on, hold the controller’s Xbox button to turn it on.
Notes: The cable guard fits tightly, so the connector may feel fully inserted even when only halfway seated.
Hold one of the following combinations to enter DFU mode: • Xbox button + Menu button • View button + Xbox button + Menu button (hold while plugging in the controller)
For HID Mode, button remapping can be configured via Steam Input. Follow the steps below:
Ensure that you have tried the previously mentioned troubleshooting steps:
In many cases, the issue is software or driver related. For driver-related problems, try uninstalling the driver or manually reloading it. Test each method separately and check for improvements after each operation.
To uninstall the driver: Press Win + X to open Device Manager. Right-click the matching device: • Xbox 360 Controller for Windows (1000Hz mode) • Xbox Gaming Device (250Hz / 500Hz mode) Select Uninstall Device. Do not delete driver files if prompted. Afterwards, click Scan for hardware changes, or unplug and reconnect the controller.
To reload the driver: Press Win + X to open Device Manager. Right-click the matching device: • Xbox 360 Controller for Windows (1000Hz mode) • Xbox Gaming Device (250Hz / 500Hz mode) Select Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer. If multiple options appear, select the latest version and click Next. Close the window once finished.
Ensure you install the correct driver.
You may also troubleshoot the USB Root Hub:
How to uninstall the USB Root Hub via Device Manager: Press Win + X to open Device Manager. Expand Universal Serial Bus controllers. Right-click each USB Root Hub entry and select Uninstall device (do not delete driver files if prompted). Restart your PC and check whether the issue is resolved.
How to uninstall via USB Tree View: Download the tool here: https://www.uwe-sieber.de/usbtreeview_e.html#download to identify the active hub. As an example: locate your "Guangzhou Chicken Run Network Xbox Gaming Device". Find the hub the controller is connected to, right-click the hub > Device Properties > Change Settings > Driver > Uninstall Device. Restart your PC to apply changes.
If the above methods fail and you are running Windows 11, repair system files via Windows Update: Go to Settings > System > Recovery > Fix Problems using Windows Update.
Note: Microsoft no longer provides standalone versions of these drivers; they are now built-in system files.
Notes:
The controller may be in HID (Android support) mode. Hold Xbox button + Mode button for approximately 4 seconds until the Xbox button indicator blinks twice to reset the PID.
Alternatively, hold Share button + Menu button for approximately 4 seconds until the Xbox button indicator blinks twice to toggle this mode on and off.
Ensure you have completed the previously listed troubleshooting steps:
Performing a full shutdown (also known as a power cycle) of the Xbox often restores controller detection, especially if the controller works normally on a PC.
Plug the controller into the rear port of the console. With the console powered on, hold the console’s power button for more than 10 seconds until the system fully shuts down and the power indicator turns off. Unplug the console’s power cord from the wall for roughly 30 seconds, then press the power button 10 times to fully discharge residual power. Keep the controller plugged into the rear port, restart the console, and check whether the controller responds.
You can find extra troubleshooting steps here: https://www.wikihow.com/Clear-Cache-on-Xbox-One. Power cycling clears the Xbox cache and resolves a wide range of common issues.
Plug the dongle into a USB port (such as the dock). Toggle the switch on the rear of the controller to the dongle position, then hold the Xbox button to power on the controller and establish connection. (Mech White, Shadow Ember, Amber Flame, Plum Purple, Silver, Golden Ombre and Dragon's Dogma 2 Edition G7 Pro Tri-Mode controllers require wired connection when used on Xbox consoles. The dongle is only supported for PC use.)
If pairing fails while the controller is in pairing mode, restart both the controller and your mobile device, then try again.
Enable Pro Controller Wired Communication via the menu path below:
Troubleshooting Steps for Connection & Power Issues
If all troubleshooting attempts remain ineffective, manually update the controller firmware via a Windows PC.
Firmware Download Packages & Tutorial Guides
Standard G7 Series (Mech White, Shadow Ember, Amber Flame, Plum Purple, Silver, Golden Ombre, Dragon's Dogma 2 Edition) Link: https://drive.google.com/file/d/1wbNI03umg1DE-hbuNp1j9an0r2EbeEpU/view?usp=drive_link
G7 Pro Wuchang Limited Edition Link: https://drive.google.com/file/d/1jHdA1OJnj-lCQrfHqujVzdLEVh6yPcp-/view?usp=drive_link
G7 Pro Zenless Zone Zero Co-branded Edition Link: https://drive.google.com/file/d/14UBuZEhu_AMBS7qNyntaZP0jeS352Ycv/view?usp=drive_link
On the Switch home screen, navigate to Controllers and select Change Grip/Order. Keep this page open. Hold the Logo button + Y button until the Logo button LED flashes red. Hold the Logo button + Screenshot button for 3 seconds to enter forced pairing mode (the Logo button LED flashes rapidly). Follow the on-screen prompts and hold the LB and RB buttons.
If pairing fails, restart both the controller and Switch, then attempt pairing again.
Hold the Logo button + A button until the Logo button LED flashes yellow. Hold the Logo button + Screenshot button for 3 seconds to enter forced pairing mode (the Logo button LED flashes rapidly).
Open the Bluetooth list on your mobile device, select GameSir-Nova 2 Lite and complete pairing.
If pairing fails, restart both the controller and your mobile device, then retry.
Hold the Logo button + Screenshot button for 2 seconds to enter forced pairing mode (Logo LED flashes rapidly).
If this method is ineffective, perform a function reset: Hold the Logo button + Menu button for 5 seconds until the Logo LED flashes green twice, then retry pairing.
If the controller still cannot establish a connection while in pairing mode, restart both the controller and your target device.
Dongle Pairing Instructions
When operating under XInput mode: Hold the Logo button + Mode button for 5 seconds until the dongle LED turns off and lights up again to trigger PID switching. This PID adjustment may enable compatibility with systems that lack native support, such as macOS, Linux and Android. However, successful compatibility cannot be guaranteed.
G-Touch supports mapping configuration without persistent auxiliary apps. You can connect and play mobile games directly after setup!
Connecting gaming peripherals to smart devices often involves complicated operations due to system limitations, resulting in poor user experience. GameSir has continuously developed and upgraded technologies to resolve such troubles. You can understand G-Touch as follows: G-Touch direct-connect technology simulates a virtual touch peripheral on your phone or tablet. Commands sent by the GameSir controller are identified as native system input signals, which means all controller operations act as direct screen touches.
Controller operation = physical touch operation (no overlay mapping)
In this mode, the GameSir controller runs in an invisible state on the device. The advantages are listed below:
G-Touch direct-connect technology works with Android devices for the following controllers released after 2023: G8 Galileo / G8+, X3 Pro, X2 Bluetooth / Type-C, X2s Bluetooth / Type-C, G4 PRO Wireless Controller, and more.
Notes: Apple blocks third-party mapping functions. Therefore, G-Touch cannot be used on iPhones and iPads. iOS devices only support games with native controller support. If you need controller compatibility for a game, please reach out to the game developer.
G-Touch activation & button mapping tutorial for Android phones and tablets: https://youtu.be/aZ-rVEQDcYc?si=M6F6co_M5GNS8RZM
HID Mode (the foundation of G-Touch) has inherent limitations imposed by its connection protocol. As a result, its performance is marginally inferior to other modes, and this behavior is normal. If this leads to in-game issues, we recommend switching to V-Touch mapping enabled.
G-Touch vs V-Touch Explanation In short, G-Touch directly transmits touch signals to the screen. When mapped, it behaves identically to physical finger contact. V-Touch is a system-level virtual simulation of screen touches.
We recommend using G-Touch whenever available for broader game compatibility.
To roll back firmware: Click the Other Version link on the firmware update page and select the previous stable firmware version.
Detailed operation path within the GameSir app:
If you cannot activate screen touch and controller input simultaneously, confirm that you are using V-Touch Mode and turn on Intensive Mapping.
V-Touch Mapping Activation Guide for GameSir X4 Aileron Video walkthrough: https://youtu.be/vqP2za4QfUY?t=38
Software Mapping (V-Touch) requires activation via either a PC tool or Wireless Debugging on a shared Wi-Fi network; it cannot function without completing one of these two activation workflows.
If you are using a Gmail account for login, try switching to an alternative email address if available.
Important reminder: An account is only required for cloud backup of screen mappings. Login is not mandatory if you encounter persistent login difficulties.
For iPhone and iOS users: Apple restricted custom mapping features starting from iOS 13.4. Accordingly, the game library and mapping functions are no longer supported. When gaming on iOS, pair the controller following the recommended procedure and launch your game directly without opening the GameSir app. The GameSir app can still be used solely for firmware updates and controller configuration adjustments.
iOS imposes specific compatibility requirements. Controllers require either an MFi license or Bluetooth connectivity to achieve full functionality. Most GameSir controllers do not carry MFi certification and therefore lack full access under iOS. The X3 Pro serves as an exception. As a premium model, it supports Bluetooth connection to enable complete compatibility with iOS.
Overview of Available Functions
Recommended Solution Access preset configurations created and shared by other users. You may also share your custom setups after logging into the GameSir app.
Add Button Map the joysticks, individual buttons, or even multi-button combinations.
Additional Functionality Inside the layout editor, select any mapped element. Tap the ⚙️ icon to assign extra features to that binding.
Click Mode
Turbo Mode Generates rapid repeated screen taps. The turbo speed can be adjusted.
Skill Wheel Mode Link the assigned button to the left or right joystick (or both) to operate a skill wheel.
Cast Cancel Mode Designed for MOBA games that support drag-to-cast cancellation. Map this function to the cancel zone to interrupt attacks or skills.
One-button Macro Trigger a sequence of timed screen taps automatically. Ideal for executing high-DPS combos in gacha games.
Gesture Mode Record touch inputs, swipes and other motions, then bind the recorded gesture to a controller button. The placement of the virtual button does not impact gesture playback.
Cloned Mode Duplicates the mapped function. Both outputs activate simultaneously on button press or release.
Sliding Mode Set directional sliding gestures with customizable movement speed; looping is supported.
Click Range Mode Configure a button to cover and activate a broad region instead of a single small spot on screen.
More Settings
For Android users, enable the mapping function in the game list of the GameSir World app by following the G-Touch tutorial shown in the screenshot: https://cdn.shopify.com/s/files/1/2241/8433/files/425a96df4bff7114defc1670fd28eb2b.png?v=1739350140
Once mapping is enabled, launch your game through the app. An in-game floating controller icon will appear on the screen: https://cdn.shopify.com/s/files/1/2241/8433/files/92293cb8ae788980fcb6b0e048f236b1.png?v=1739350148
If you encounter issues activating V-Touch mode, refer to the official tutorial video: https://www.youtube.com/watch?v=vqP2za4QfUY
Full PC activation guide for V-Touch: https://gamesir.com/pages/gamesir-activation-tutorial?_pos=1&_sid=a0bf37aff&_ss=r
Notes: Touch Mapping functions (G-Touch / V-Touch) are unavailable on iOS devices including iPhone and iPad due to system restrictions. However, most natively controller-supported iOS titles such as Genshin Impact support plug-and-play without extra mapping activation. Compared with Android, iOS features broader native controller compatibility across most mobile games.
While on the main page displaying all previously connected controllers, tap the icon in the upper-right corner to change the app language.
To navigate back to this main page after entering a controller configuration page, disconnect your controller or press the AppHome button.
Stick Curves Stick curves define how the controller converts physical stick movement into input signals. Linear curve means input equals output directly (1 input = 1 output). Other curves deliver different response characteristics. Adjust based on personal preference.
Deadzone This parameter controls how much stick movement is required to trigger input registration.
Firmware Update Guide for Controller & Dongle Dongle Firmware Update
Controller Firmware Update
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