Frequently Asked Questions

Microsoft imposes certain restrictions, so XInput functionality is unavailable via Bluetooth connection.

For PC gaming, we recommend using the official USB wireless receiver included with the controller. This supports wireless XInput mode while maintaining low latency. If you prefer to stay in Bluetooth Mode, launch your games through Steam to utilize Steam’s built-in controller mapping features.

Controllers equipped with a gyroscope are listed below:

1. Xbox Controllers (Gyro function only available on PC): G7 Pro, G7 Pro Wuchang, G7 Pro Zenless Zone Zero, Tarantula Pro Xbox, T7 Pro Sugar Whirl.

2. PC Controllers: SuperNova, Cyclone 2, Tarantula Pro, Tarantula Pro 8K, Nova, G7 Pro 8K.

3. Mobile Controllers: G8+, X5S, X3 Pro, G8+ MFi (Android only)

The M button is positioned underneath the D-pad.

We do not sell separate spare parts such as controller internal components, replacement buttons, USB ports, standalone receivers, or other internal repair parts. All original bundled accessories included with controllers are not available for individual purchase.

These accessories are manufactured to be used with the controller and are not sold separately.

Currently, the only items sold separately are:

1.Universal data cable,

2.Faceplate for the G7 series, Faceplate for Supernova, Carrying case for the G7 Pro,

3.Detachable Joystick Caps For G7 Pro & Cyclone 2

4.Anti-friction rings,

5.Thumb grip caps,

6.Charger for nova/nova 2 lite, Charger for cyclone 2，Cooler for X5 Lite ,Dongle for nova(Not for nova 1/2 lite)

7.Dongle compatible with the following controllers: Nova (HD), SuperNova, T3S, Tarantula, Cyclone, Cyclone Pro, X5s, G8+.(It Will not work with Cyclone 2, T4, T4 Pro, T4 Pro SE, G7 Pro, Nova Lite, and Nova Lite 2.)

You can view our separately sold accessories here: https://gamesir.com/collections/gamesir-accessories

Polling Rate & Input Latency Technical Explanation

Polling rate refers to how frequently a controller samples and transmits input signals to the host device. Latency is the total delay spanning the polling cycle and actual input delivery.

Polling rate acts as the theoretical minimum latency ceiling:

• 125Hz polling rate = 8ms per polling cycle; the theoretical lowest possible input latency is 8ms
• 1000Hz polling rate = 1ms per polling cycle; the theoretical lowest possible input latency is 1ms

Real-world latency will always exceed this theoretical baseline, determined mainly by the controller’s microcontroller (MCU) processing efficiency and installed firmware. Circuit board design is another critical factor, including PCB layout quality and electronic component grade.

Full End-to-End Input Signal Pipeline

1. You trigger an input on the controller
2. The controller’s polling mechanism detects the input signal
3. The MCU receives and processes the captured input data
4. Processed data is transmitted to the connected host (console, mobile phone, PC)
5. The host registers the input and relays it to your game or software application

Reference video: https://youtu.be/p7JureXjg7U

Polling Rate Explanation Polling rate refers to the frequency at which the controller checks for input signals. Polling is the process of sampling and detecting the current input state. A higher polling rate delivers more timely and accurate input responses.

Multiple variables can influence polling rate test results, including the following:

1. PC System Load For stable test results, run the test under near-idle conditions with low CPU, memory and disk activity.

2. USB Port and Microcontroller Factors include USB standard (USB 2.0 / 3.0), controller hardware managing the port, and the number & load of other connected devices.

3. USB Hubs Whether a hub is used, the hub’s performance level, and the load from other peripherals connected to the hub.

4. Controller Configuration Gyro toggle status, dead zone settings, installed firmware version and other custom parameters.

5. Testing Software and Version Always use the latest version of testing tools to avoid known bugs. Recommended tools: XInput Tester and Polling.exe.

6. Test Methodology The speed and consistency of joystick rotation performed during the test.

Summary: Due to these numerous variables, minor deviations in polling rate results between different PCs or separate test runs are normal.

Hold the Mode button and press down the left or right joystick button until the controller vibrates. This toggles between Raw Mode (zero dead zone) and Circular joystick trajectory modes.

No worries, all GameSir controllers are equipped with overcharging protection, whether used with a charging dock or not. Charging will automatically stop once the controller reaches full battery. Normally, the indicator light turns off upon full charge.

The rear extra buttons output null inputs by default, which means they carry no assigned function until remapped. You can configure these buttons via the GameSir mobile app, GameSir Connect PC software, or by following the button combination procedures outlined in the user manual.

Quick operation guide:

To assign mappings

1. Hold the M button + target rear button until the indicator light flashes.
2. Press the buttons you wish to assign.

To clear mappings

1. Hold the M button + target rear button until the indicator light flashes.
2. Press the same rear button again to reset its configuration.

Hold the Logo button + Menu button until the Logo LED flashes green twice. This operation triggers a function reset and clears all custom settings.

Hair Trigger Troubleshooting Check whether Hair Trigger Mode is accidentally enabled. Adaptive Hair Trigger may cause abnormal input behavior that users often mistake as a hardware fault.

Hold the M button together with the problematic trigger (LT or RT) to disable this function.

The turbo function is activated. Hold the M button together with the target button to disable turbo for that single button. Alternatively, double-tap the M button to turn off turbo for all assigned buttons.

Hold the M button + A button. The controller will vibrate to indicate that the face button layout has been swapped.

Each GameSir controller can only pair with its original bundled wireless dongle.

Unfortunately, XInput mode over Bluetooth is not supported on most controllers due to restrictions set by Microsoft.

We recommend using a wired connection or the wireless dongle. These options support wireless XInput and deliver low-latency performance. If you prefer to continue using Bluetooth, third-party software such as Steam Input can be used to enable functionality.

Mode Switch Operation If you accidentally switch to another input mode while connecting the controller to your PC via cable or wireless dongle: Hold the View button + Menu button to cycle among XInput Mode, NS Mode

Reminders:

• XInput Mode features a green indicator light. It is the most compatible mode for PC wired or dongle connections.
• GameSir Connect requires XInput Mode. (This requirement does not apply to Nova Lite.)

The trigger lock function is controlled via firmware. You may need to toggle the switch several times for the controller to register the setting.

Configure Generic Controller in Steam

1. Launch Steam. Navigate to Steam > Settings > Controller > General Controller Settings.
2. Tick Enable Steam Input for Generic Gamepads, then click Begin Setup.

Important tip: When prompted to press the Home/Guide button and Share/Capture button during device input setup, skip these prompts by pressing the A button.

Please try using the reset pinhole located on the rear of the controller.

Enable Pro Controller Wired Communication via the menu path below:

1. Open System Settings
2. Navigate to Controllers and Sensors
3. Select Pro Controller Wired Communication
4. Toggle the setting to On

On the Switch home screen, navigate to Controllers and select Change Grip/Order. Keep this page open. Hold the Logo button + Y button until the Logo button LED flashes red. Hold the Logo button + Screenshot/Share button for 3 seconds to enter forced pairing mode (the Logo button LED flashes rapidly). Follow the on-screen prompts and hold the LB and RB buttons.

If pairing fails, restart both the controller and Switch, then attempt pairing again.

Hold the Logo button + A button until the Logo button LED flashes yellow. Hold the Logo button + Screenshot/Share button for 3 seconds to enter forced pairing mode (the Logo button LED flashes rapidly).

Open the Bluetooth list on your mobile device, select GameSir-Nova 2 Lite and complete pairing.

If pairing fails, restart both the controller and your mobile device, then retry.

Dongle Pairing Instructions

1. Plug the wireless dongle into your device, then press the dongle’s pairing button to activate pairing mode (the dongle LED will flash rapidly).
2. Hold the Logo button + X button until the controller LED flashes green.
3. Alternatively, hold the Logo button + Screenshot/Share button for 3 seconds to enter forced pairing mode (the Logo button LED flashes quickly).
4. Wait for the controller and dongle to establish connection.

Important Notes

• Nova Lite/Nova Lite 2/Cyclone 2/Super Nova/Tarantula Pro comes pre‑paired with its original dongle. Before starting manual pairing, plug in the dongle, power on the controller and wait for automatic connection.
• Hold the View( - ) button + Menu( + ) button to cycle between XInput, Switch and Android.

Hold the Logo button + Screenshot/Share button for 2 seconds to enter forced pairing mode (Logo LED flashes rapidly).

If this method is ineffective, perform a function reset: Hold the Logo button + Menu button for 5 seconds until the Logo LED flashes green twice, then retry pairing.

If the controller still cannot establish a connection while in pairing mode, restart both the controller and your target device.

Firmware Update Guide Controller Firmware Update Launch GameSir Connect on your PC without connecting the controller first. Hold the Logo button + Menu button, then connect the controller to the PC via USB cable to activate manual firmware upgrade. This method applies to users who fail to complete automatic updates within GameSir Connect.

Dongle Firmware Update Follow these steps if you encounter wireless connection issues with the dongle:

1. Turn off the controller by holding the Logo button for 5 seconds and unplug the dongle.
2. Open GameSir Connect on your PC.
3. Hold the pairing button on the dongle and plug the dongle into your PC simultaneously.
4. An update window will pop up if performed correctly. Wait until the update process finishes.

1. If the controller fails to power on or power off normally, hold the Home button + Menu button until the logo LED flashes. This operation resets all controller profiles and custom settings.

2. If controller buttons become unresponsive, use a slim object such as a paperclip to press the reset switch inside the circular hole on the rear of the controller. This forces the controller to shut down.

Place the controller flat on a horizontal surface. Hold the Mode button + Share/Screenshot button for 3 seconds. The logo LED will flash orange and white alternately at a rapid rate.

The extra buttons are "null inputs", meaning they have no assigned function until mapped. You can configure them via GameSir Nexus (available on the Xbox and Windows Stores), or by using the button sequence described in the manual.

Simplified instructions:

To assign a mapping: Hold Mode button + the remappable button until the indicator blinks, then press the target button you want to set.

To clear a mapping: Hold Mode button + the remappable button until the indicator blinks, then press the same remappable button again.

A video guide covering each method is available. Reference assignments shown below: L4: A button, L5: Y button, R4: B button, R5: X button

Enable Pro Controller Wired Communication following the steps below:

1. Open System Settings from the HOME Menu
2. Navigate to Controllers and Sensors
3. Select Pro Controller Wired Communication
4. Toggle the option to On

1. Try another USB cable and ensure the cable is fully inserted.

2. Plug the controller into different PC USB ports. When connecting to a PC, use the rear ports directly on the motherboard.

3. Press Win + X and select Device Manager. Expand Universal Serial Bus controllers and check for drivers marked with a yellow warning icon. ① If any are found, right-click the driver and select Uninstall. ② If none are found, expand Xbox Peripherals and check for drivers with a yellow warning icon. ③ If any are found, right-click the driver and select Uninstall. ④ After uninstallation, click Action on the top toolbar and select Scan for hardware changes.

If your controller fails to work properly under HID Mode, the conflict is most likely caused by software such as Steam Input running on your PC. You can disable the Desktop Layout following the steps below:

1. Launch Steam and navigate to Steam > Settings > Controller.
2. Select Desktop Layout and click Edit.
3. Choose Disable Steam Input.

You may calibrate joysticks and triggers either via the software or manually following the steps below:

1. Switch the triggers to the full travel position. Hold the View ("-") button + Menu ("+") button + Home button. The indicator light will flash slowly in white to signal calibration mode activation.
2. Rotate both joysticks in complete circles 2 to 3 times. Fully depress both triggers 3 times.
3. Press the A button to finish and exit calibration mode. The indicator will revert to its normal state.

Notes:

1. Manual recalibration may resolve issues when the in-app calibration fails.
2. Perform all operations gently at a steady speed to prevent inaccurate sampling data.
3. Calibration supports both wired and wireless connections.
4. This calibration only applies to analog trigger mode and has no effect on mouse click mode.
5. Always complete calibration with the faceplate installed. Removing the faceplate will lead to incorrect range detection.

G-Touch Technology

G-Touch supports mapping configuration without persistent auxiliary apps. You can connect and play mobile games directly after setup!

Connecting gaming peripherals to smart devices often involves complicated operations due to system limitations, resulting in poor user experience. GameSir has continuously developed and upgraded technologies to resolve such troubles. You can understand G-Touch as follows: G-Touch direct-connect technology simulates a virtual touch peripheral on your phone or tablet. Commands sent by the GameSir controller are identified as native system input signals, which means all controller operations act as direct screen touches.

Controller operation = physical touch operation (no overlay mapping)

In this mode, the GameSir controller runs in an invisible state on the device. The advantages are listed below:

1. No additional downloads required
2. No activation steps
3. No secondary applications needed
4. No jailbreak or root access required
5. No cloud adaptation packages, and more

G-Touch direct-connect technology works with Android devices for the following controllers released after 2023: G8 Galileo / G8+, X3 Pro, X2 Bluetooth / Type-C, X2s Bluetooth / Type-C, G4 PRO Wireless Controller, and more.

Notes: Apple blocks third-party mapping functions. Therefore, G-Touch cannot be used on iPhones and iPads. iOS devices only support games with native controller support. If you need controller compatibility for a game, please reach out to the game developer.

G-Touch activation & button mapping tutorial for Android phones and tablets: https://youtu.be/aZ-rVEQDcYc?si=M6F6co_M5GNS8RZM

HID Mode (the foundation of G-Touch) has inherent limitations imposed by its connection protocol. As a result, its performance is marginally inferior to other modes, and this behavior is normal. If this leads to in-game issues, we recommend switching to V-Touch mapping enabled.

G-Touch vs V-Touch Explanation In short, G-Touch directly transmits touch signals to the screen. When mapped, it behaves identically to physical finger contact. V-Touch is a system-level virtual simulation of screen touches.

We recommend using G-Touch whenever available for broader game compatibility.

To roll back firmware: Click the Other Version link on the firmware update page and select the previous stable firmware version.

Detailed operation path within the GameSir app:

1. On the main page, tap the controller icon.
2. Go to Firmware Upgrade > Other Version.
3. Choose your target firmware version.

If you cannot activate screen touch and controller input simultaneously, confirm that you are using V-Touch Mode and turn on Intensive Mapping.

1. Tap the floating red GameSir icon on your screen.
2. Go to Settings > General Settings.
3. Enable Intensive Mapping.

V-Touch Mapping Activation Guide for GameSir X4 Aileron Video walkthrough: https://youtu.be/vqP2za4QfUY?t=38

Step-by-Step Text Instructions

1. Open the GameSir World app and select your target game. Below the game title, a mode selection bar will display one of three options: Native (HID Mode), Software Mapping (V-Touch), or Hardware Mapping (G-Touch).
2. Tap the selection bar and choose Software Mapping (V-Touch).
3. Enable Developer Options on your phone. The exact path differs by device, but the standard workflow is: Phone Settings > About Device > tap the build number seven times. Developer Options will then appear at the bottom of the Settings menu.
4. Navigate to Developer Options and enable USB Debugging. If your device includes the USB Debugging (Security Settings) toggle, enable it as well.
5. Select your preferred V-Touch activation method:
   • Wireless Activation: Enable Wireless Debugging within the Developer Options menu.
   • PC Activation: Use the official GameSir PC Activation Tool.
6. If you select Wireless Activation: You will be redirected to the Wireless Debugging page. Tap the Wireless Debugging header to open its submenu, then select Pair device with pairing code. Enter the displayed 6-digit pairing code into the GameSir World app notification prompt and wait for activation to complete.
7. Once activation finishes, launch the game through the GameSir World app — V-Touch mapping will now be active.

Important Note

Software Mapping (V-Touch) requires activation via either a PC tool or Wireless Debugging on a shared Wi-Fi network; it cannot function without completing one of these two activation workflows.

If you are using a Gmail account for login, try switching to an alternative email address if available.

Important reminder: An account is only required for cloud backup of screen mappings. Login is not mandatory if you encounter persistent login difficulties.

For iPhone and iOS users: Apple restricted custom mapping features starting from iOS 13.4. Accordingly, the game library and mapping functions are no longer supported. When gaming on iOS, pair the controller following the recommended procedure and launch your game directly without opening the GameSir app. The GameSir app can still be used solely for firmware updates and controller configuration adjustments.

iOS imposes specific compatibility requirements. Controllers require either an MFi license or Bluetooth connectivity to achieve full functionality. Most GameSir controllers do not carry MFi certification and therefore lack full access under iOS. The X3 Pro serves as an exception. As a premium model, it supports Bluetooth connection to enable complete compatibility with iOS.

Overview of Available Functions

1. Recommended Solution Access preset configurations created and shared by other users. You may also share your custom setups after logging into the GameSir app.

2. Add Button Map the joysticks, individual buttons, or even multi-button combinations.

3. Additional Functionality Inside the layout editor, select any mapped element. Tap the ⚙️ icon to assign extra features to that binding.

4. Click Mode

• Normal: Simulates a single tap on the screen
• Separated press & release: Triggers a tap when you press the button and another when you release it
• DownClick: Simulates an instant touch and lift action

5. Turbo Mode Generates rapid repeated screen taps. The turbo speed can be adjusted.

6. Skill Wheel Mode Link the assigned button to the left or right joystick (or both) to operate a skill wheel.

7. Cast Cancel Mode Designed for MOBA games that support drag-to-cast cancellation. Map this function to the cancel zone to interrupt attacks or skills.

8. One-button Macro Trigger a sequence of timed screen taps automatically. Ideal for executing high-DPS combos in gacha games.

9. Gesture Mode Record touch inputs, swipes and other motions, then bind the recorded gesture to a controller button. The placement of the virtual button does not impact gesture playback.

10. Cloned Mode Duplicates the mapped function. Both outputs activate simultaneously on button press or release.

11. Sliding Mode Set directional sliding gestures with customizable movement speed; looping is supported.

12. Click Range Mode Configure a button to cover and activate a broad region instead of a single small spot on screen.

13. More Settings

• Smart Touch: Simulates imprecise touches within the mapped button area
• Overlay transparency adjustment for virtual mapping controls

For Android users, enable the mapping function in the game list of the GameSir World app by following the G-Touch tutorial shown in the screenshot: https://cdn.shopify.com/s/files/1/2241/8433/files/425a96df4bff7114defc1670fd28eb2b.png?v=1739350140

Once mapping is enabled, launch your game through the app. An in-game floating controller icon will appear on the screen: https://cdn.shopify.com/s/files/1/2241/8433/files/92293cb8ae788980fcb6b0e048f236b1.png?v=1739350148

If you encounter issues activating V-Touch mode, refer to the official tutorial video: https://www.youtube.com/watch?v=vqP2za4QfUY

Full PC activation guide for V-Touch: https://gamesir.com/pages/gamesir-activation-tutorial?_pos=1&_sid=a0bf37aff&_ss=r

Notes: Touch Mapping functions (G-Touch / V-Touch) are unavailable on iOS devices including iPhone and iPad due to system restrictions. However, most natively controller-supported iOS titles such as Genshin Impact support plug-and-play without extra mapping activation. Compared with Android, iOS features broader native controller compatibility across most mobile games.

While on the main page displaying all previously connected controllers, tap the icon in the upper-right corner to change the app language.

To navigate back to this main page after entering a controller configuration page, disconnect your controller or press the AppHome button.

Firmware Update Guide for Controller & Dongle Dongle Firmware Update

1. Standard update method: Connect the controller to the dongle, launch GameSir Connect, and click the Update Firmware button.
2. Forced update method: Keep holding the dongle’s sync button while plugging the dongle into your PC. If performed correctly, the dongle LED will remain off. Keep GameSir Connect open; the software will automatically install the latest firmware.

Controller Firmware Update

1. Standard update method: Connect the controller to your PC via cable, then click the Update Firmware button within GameSir Connect.
2. Forced update method: Hold the Mode button + X button + B button while plugging the controller into your PC. Keep GameSir Connect open to flash the newest firmware.