Question 1

My Nova Lite 2/ Nova 1 Lite/SuperNova/Cyclone 2/Tarantula Pro isn't detecting in games or GameSir Connect, and when I hold Mode Button to check the mode, it lights up red or blue and not green, what do I do?

Accepted Answer

Mode Switch Operation If you accidentally switch to another input mode while connecting the controller to your PC via cable or wireless dongle: Hold the View button + Menu button to cycle among XInput Mode, NS Mode and other device modes. Reminders: - XInput Mode features a green indicator light. It is the most compatible mode for PC wired or dongle connections. - GameSir Connect requires XInput Mode. (This requirement does not apply to Nova Lite.)

Question 2

Why can't I have Bluetooth Xinput in the latest GameSir Controllers?

Accepted Answer

Microsoft imposes certain restrictions, so XInput functionality is unavailable via Bluetooth connection. For PC gaming, we recommend using the official USB wireless receiver included with the controller. This supports wireless XInput mode while maintaining low latency. If you prefer to stay in Bluetooth Mode, launch your games through Steam to utilize Steam’s built-in controller mapping features.

Question 3

How do i know whether the controller is original / genuine?

Accepted Answer

Please send the SN code printed on the rear of the controller to our support email: support@gamesir.com, and we will verify the information for you.

Question 4

How long will it take for me to receive the package/Order?

Accepted Answer

# Shipment Processing Time We operate warehouses in Hong Kong and Los Angeles. Most orders are fulfilled from the Hong Kong warehouse. All orders are normally processed within 1–2 business days. No shipments will be dispatched on weekends or public holidays. Processing time is excluded from the estimated delivery timeframe. During peak order periods, shipment dispatch may be delayed by several days. Please account for extra transit time accordingly. ## Delivery Information by Region **United States** - Free shipping from US warehouse: Estimated delivery: 4–6 business days - Free shipping from Hong Kong warehouse: Estimated delivery: 5–7 business days **Canada** - Estimated delivery: 6–9 business days **UK & Europe** - Estimated delivery: 5–7 business days **Brazil** - Estimated delivery: 4–6 business days **Australia & Saudi Arabia** - Estimated delivery: 5–7 business days **Mexico, Egypt and other eligible countries** - Estimated delivery: 15–20 business days ## Important Notices 1. During promotional sales, the dispatch warehouse may be adjusted due to high order volumes. 2. Due to the complexities of international logistics, we cannot fully guarantee the accuracy and punctuality of delivery schedules. If the package remains undelivered 60 days after shipment, buyers may submit a claim for shipping fee reimbursement.

Question 5

How do I map Generic HID Controllers on Steam? (Such as G7 Pro via Bluetooth)

Accepted Answer

Configure Generic Controller in Steam 1. Launch Steam. Navigate to Steam > Settings > Controller > General Controller Settings. 2. Tick **Enable Steam Input for Generic Gamepads**, then click **Begin Setup**. Important tip: When prompted to press the Home/Guide button and Share/Capture button during device input setup, skip these prompts by pressing the A button.

Question 6

Can i buy replacement part?

Accepted Answer

We do not sell separate spare parts such as controller internal components, replacement buttons, USB ports, standalone receivers, or other internal repair parts. All original bundled accessories included with controllers are not available for individual purchase.

The following items are the only official accessories sold separately:

Universal data cables
Magnetic faceplates for G7 series; Magnetic faceplates for Super Nova
G7 Pro dedicated carrying case
Detachable joystick caps for G7 Pro and Cyclone 2
Joystick anti-friction rings
Universal thumb grip caps
Chargers for Nova / Nova 2 Lite; Chargers for Cyclone 2; Cooling fan for X5 Lite
Wireless dongle for Nova (not compatible with Nova 1 / Nova 2 Lite)
Wireless dongle for Cyclone 2, T4, T4 Pro, T4 Pro SE, G7 Pro, Nova Lite and Nova 2 Lite

You can browse all separately sold official accessories via this link: https://gamesir.com/collections/gamesir-accessories

Question 7

Why View button has a delay when pressing it on iPhone with my G8+/X5S？

Accepted Answer

This issue is triggered by iOS’s Shared Gestures function for game controllers. To disable Shared Gestures and prevent unintended screenshots when using your controller with iPhone or iPad, follow the steps below: 1. Open the Settings menu on your iPhone or iPad. 2. Navigate to General > Game Controller > Default Controls. 3. Tap the name of your connected controller. 4. Scroll down to locate Shared Gestures and turn off the screenshot function.

Question 8

I can't active quick chilling mode on my X3 Pro, what should i do?

Accepted Answer

Solution: 1. Confirm both the charger and cable support 9 V / 3 A or higher power output. 2. Adjust the cooling power level following the user manual. 3. Modify the connection sequence of your phone and charging cable. Example scenario: If you connect the phone to the controller first, then plug the charger into the controller’s USB‑C port and the cooling fan fails to activate automatically, try the alternative sequence below: Connect the charger to the controller’s USB‑C port → The cooling fan powers on automatically → Connect your phone to the controller last. **Important requirement for X3 Pro Extreme Cold Mode:** The charging cable and charger must support a power output of 9 V / 3 A (27 W) or higher.

Question 9

Which smartphones support the X5 Lite?

Accepted Answer

GameSir X5 Lite Device Compatibility List Unsupported Devices iPad Mini 6, Redmi Note 12 Pro (Poor performance at low battery levels; potential pass‑through charging issues), Samsung S21 Ultra, Samsung S24 Ultra, Xiaomi 9T, Poco X6 Pro (Unreliable charging function), Xiaomi 11T, Xiaomi 14 Ultra, Redmi Note 11 Pro, iPhone 16e, Poco F3, OnePlus 12, Tecno Pova Neo 6. Supported Devices Redmi Note 8, Xiaomi 13C, iPad Mini 7, Xiaomi 14, Samsung S23 Ultra, Pixel 9a, iPhone 15, iPhone 16, iPhone 17, Samsung Flip4, Xiaomi 11s, Poco F6, Honor X9b

Question 10

My SuperNova/ Nova 2 Lite's trigger is broken, can i fix it myself?

Accepted Answer

If the internal trigger of your SuperNova or Nova 2 Lite malfunctions, please send a demonstration video and order screenshot to our support email: gamesir@support.com. Our support team will assist you.

Question 11

Why can’t I can't connect my iphone to the X5 Lite/G8/X3 Pro. There's no input/response in games.

Accepted Answer

Hold the View + Menu buttons simultaneously for more than 2 seconds until the indicator light changes to another lighting state. The specific color varies by controller model; refer to the user manual for details.

Question 12

Why my Cyclone 2's Led flash very fast, Even i reset the controller by Home+Menu and the reset pin.

Accepted Answer

If the LED on your Cyclone 2 flashes rapidly, please send a demonstration video and order screenshot to our support email: gamesir@support.com. Our support team will assist you.

Question 13

I need to reset all my settings. How do I do that?

Accepted Answer

You can normally reset each profile in GameSir Nexus. If you cannot access the app or want to ensure a full reset, perform a function reset by holding View button + Mode button + Menu button. The Xbox button LED will blink three times, confirming all profiles and settings have been reset.

Question 14

Warranty Policy

Accepted Answer

We are proud to offer products and services to better your gaming experience and we aim to ensure that you are 100% satisfied with every purchase at GameSir. If you are experiencing a production issue, we are pleased to offer: 12-month replacement with the same model after receipt of original purchase. Our 1-Year-Warranty coverage includes abnormal product function and manufacturing related physical defects. If your condition does not fall into one of these classifications or has exceeded the warranty period, we are unable to provide warranty coverage. We can; however, still provide you with technical support. Please read on for warranty process and more details. Note: The above warranty service is applicable to products purchased through GameSir's official sales channels as well as from officially authorized distributors. Additionally retailer's return policy will take priority and must be met before GameSir warranty can be applied. FOR AUSTRALIAN CONSUMERS Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our goods come with a 1 year warranty from the date of purchase. Defects in the product must have appeared within 1 year from the date of purchase in order to claim under the warranty. All warranty claims must be facilitated back through the retailer of purchase in accordance with the retailer's returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of purchase is the full responsibility of the consumer. Warranty Process: 1. Create a support ticket by writing to support@gamesir.com. To help us speed up the process, your emails should include: The product name, a detailed description of the product issues, a demonstrative video to clearly show the product issues, and the troubleshooting steps you've tried, and a screenshot of your order with order number indicating the platform you purchased the product from. 2. Our support team will investigate your ticket and respond to you within 24 hours. (excluding weekends and holidays) (UTC/GMT+08:00, Monday to Friday) and may provide further troubleshooting suggestions. 3. If the troubleshooting steps we provide do not resolve the issue, please send us detailed feedback along with a video demonstrating your troubleshooting attempts. 4. After we confirm that your product is faulty and cannot be fixed by troubleshooting, we will request shipping information in order to deliver the replacement product to you to conclude the warranty process. In most cases, return of the faulty unit will not be required.

Question 15

Where is the M(Mode) button?

Accepted Answer

The M button is positioned underneath the D-pad.

Question 16

My G7 Pro's trigger loses input, what should i do?

Accepted Answer

If your G7 Pro's trigger loses input, press and hold View + Menu + M to reset the controller. Then, calibrate it by following these steps: Ensure that the triggers are in Hall Effect analog mode. Hold View + Menu + Xbox buttons in wired mode, then release them. The indicator light will flash slowly in white. Make sure not to touch the triggers or thumbsticks, then press the A button. The indicator light will turn off. Fully press LT and RT three times, and rotate both thumbsticks in full circles three times. Then press the A button. The indicator light will turn solid white, indicating that calibration is complete. If the issue persists after calibrating and resetting the controller, email us at gamesir@support.com with your order number, store name, order screenshot, and a video showing the issue. Our support team will assist you.

Question 17

Why my G7 SE/G7 HE/Kaleid/Kaleid Flux/T7/T7 Pro W no input but lights on or no response on XBOX?

Accepted Answer

1. Confirm whether your USB cable is properly connected to the controller’s USB port. 2. Try plugging the data cable into another USB port on the Xbox or the USB port at the back of the console. 3. Try using a different data cable to see if that fixes the issue. 4. For Kaleid / Kaleid Flux / T7 / T7 Pro W, press View + Menu + M and hold to reset the controller. Note: If none of the above steps resolve the issue, send your details to gamesir@support.com. Attach a screenshot showing your order number and store name, along with a demonstration video. Also indicate that you’ve already tried the troubleshooting steps outlined on the official website. Our staff will assist you.

Question 18

How do I connect my Kaleid/Kaleid Flux/G7 SE/G7 HE/T7/T7 Pro W?

Accepted Answer

Firmly plug in the controller without holding any buttons to ensure a full connection — the controller may produce an audible click when properly seated. Many users have experienced difficulty with this step, with some stating it requires firm force. Several users even returned three units for issues, only to find the fourth unit worked perfectly after being fully plugged in. Once the controller is plugged in and your PC or Xbox is powered on, hold the controller’s Xbox button to turn it on.

Question 19

I have made sure that my G7 SE/G7 HE/Kaleid/Kaleid Flux/T7/T7 Pro W  is fully connected, but it is still having connection problems. (not turning on, disconnecting, or light on but no input) What do I do?

Accepted Answer

There are a few potential causes. Try all troubleshooting steps below: PID recognition may fail. While connected, hold Xbox button + M button for 3 seconds, then unplug and replug the controller to switch to the original PID and restore device recognition. If this does not work, hold Xbox button + Share button for 3 seconds while connected to force switching between Xinput and GIP modes. Try changing USB ports (preferably use ports directly on the motherboard instead of chassis ports or USB hubs) or cables (ensure you use a verified functional data cable). Also confirm the controller runs a stable firmware version. Known problematic firmware versions for G7 SE/HE: 6.33, 6.38, and 6.5.6, which cause connection-related issues. To check your firmware version, open GameSir Nexus or Legacy GameSir Nexus. In GameSir Nexus: Click the upward arrow at the top right labeled "Firmware Upgrade". In Legacy GameSir Nexus: Press the "Updates" button on the controller page to view your current firmware version.

Question 20

My G7 SE/G7 HE/T7/T7 Pro W/Kaleid/Kaleid Flux doesn’t turn on at all when connected to the XBOX console, what do I do?

Accepted Answer

Ensure that you have tried the previously mentioned troubleshooting steps: Firmly plug in the controller without holding any buttons to ensure a full connection — the controller may produce an audible click when properly seated. Many users have encountered difficulty with this step, with some stating it requires significant force. One user returned three units, only to find the fourth worked after realizing it was never fully plugged in. Once the controller is plugged in and your PC or Xbox is powered on, hold the controller’s Xbox button to turn it on. Performing a full shutdown (also known as a power cycle) of the Xbox can often restore controller detection, especially if the controller works normally on a PC. Plug the controller into the rear USB port of the console. With the console powered on, hold the console’s power button for more than 10 seconds until it fully shuts down and the power indicator turns off. Unplug the console’s power cord from the wall outlet for approximately 30 seconds, then press the console power button 10 times to fully discharge residual power. Keep the controller plugged into the rear port, power the console back on, and check if the controller responds.

Question 21

I'm having stick or trigger issues on my G7 Pro XBOX/T7 Pro Sugar Whirl, what do I do?

Accepted Answer

Try performing the Stick & Trigger Calibration via the app or manually. On the main menu, select the Test icon, then hold Mode button + Menu button to start calibration. Or follow the manual steps shown in the attached video and written guide: Enter calibration mode: While the controller is actively connected to your PC or Xbox, hold View button + Xbox button + Menu button until the Xbox button indicator flashes slowly in white. Calibrate resting point: Do not touch LT, RT, left joystick or right joystick, then press the A button. The indicator will turn off. Calibrate ranges: Fully press LT and RT to maximum travel three times. Rotate both joysticks to their full maximum angles three times. Press the A button once both operations are finished. The indicator will turn solid white to confirm calibration is complete. Notes: 1. Manual recalibration may succeed when in-app calibration fails. 2. Perform calibration at a steady speed with gentle movements to prevent data collection errors. 3. Calibration can be carried out via wired or wireless connection. 4. Calibration only affects analog trigger mode and does not impact mouse click mode. Calibration must be performed with the faceplate installed. Calibrating without the faceplate will produce incorrect range values.

Question 22

I'm having stick or trigger issues on my G7 Pro 8K, what do I do?

Accepted Answer

Try performing the Stick & Trigger Calibration via the app or manually. On the main menu, select the Test icon, then hold Mode button + Menu button to start calibration. Or follow the manual steps shown in the attached video and written guide: Enter calibration mode: While the controller is actively connected to your PC or Xbox, hold View button + Home button + Menu button until the Home button indicator flashes slowly in white. Calibrate resting point: Do not touch LT, RT, left joystick or right joystick, then press the A button. The indicator will turn off. Calibrate ranges: Fully press LT and RT to maximum travel three times. Rotate both joysticks at their maximum angles three times. Press the A button once both operations are finished. The indicator will turn solid white to confirm calibration is complete. Notes: 1. Manual recalibration may succeed when in-app calibration fails. 2. Perform calibration at a steady speed with gentle movements to prevent data collection errors. 3. Calibration can be carried out via wired or wireless connection. 4. Calibration only affects analog trigger mode and does not impact mouse click mode. Calibration must be performed with the faceplate installed. Calibrating without the faceplate will produce incorrect range values.

Question 23

Why does my controller disconnect whenever I close GameSir Nexus? It's also showing as an XBOX 360 Controller?

Accepted Answer

To use 1000Hz polling rate or mouse and keyboard bindings, the controller must switch its protocol and driver from GIP (Xbox Gaming Device) to Xinput (Xbox 360 Controller for Windows). You can hold Xbox button + Share button to manually switch this mode. During the switch, the controller will disconnect. When you open GameSir Nexus again, it will display the message: "GameSir device detected, please press any key to switch to APP mode."

Question 24

Why does my Cyclone 2/SuperNova/Nova 2 Lite/G7 Pro 8K report an error and fail to be recognized when connected to my computer?

Accepted Answer

1. Try another USB cable and ensure the cable is fully inserted. 2. Plug the controller into different PC USB ports. When connecting to a PC, use the rear ports directly on the motherboard. 3. Press Win + X and select Device Manager. Expand Universal Serial Bus controllers and check for drivers marked with a yellow warning icon. ① If any are found, right-click the driver and select Uninstall. ② If none are found, expand Xbox Peripherals and check for drivers with a yellow warning icon. ③ If any are found, right-click the driver and select Uninstall. ④ After uninstallation, click Action on the top toolbar and select Scan for hardware changes.

Question 25

How do I connect my G7 Pro via cable?

Accepted Answer

Firmly plug in the controller without holding any buttons to ensure a full connection — the controller may produce an audible click when properly seated. (Mech White, Shadow Ember, Amber Flame, Plum Purple, Silver, Golden Ombre and Dragon's Dogma 2 Edition G7 Pro Tri-Mode controllers require wired connection for use on Xbox consoles.) Once the controller is plugged in and your PC or Xbox is powered on, hold the controller’s Xbox button to turn it on. Notes: The cable guard fits tightly, so the connector may feel fully inserted even when only halfway seated. Hold one of the following combinations to enter DFU mode: • Xbox button + Menu button • View button + Xbox button + Menu button (hold while plugging in the controller)

Question 26

The back buttons and bumpers don't do anything, how do I use them?

Accepted Answer

The extra buttons are "null inputs", meaning they have no assigned function until mapped. You can configure them via GameSir Nexus (available on the Xbox and Windows Stores), or by using the button sequence described in the manual. Simplified instructions: To assign a mapping: Hold Mode button + the remappable button until the indicator blinks, then press the target button you want to set. To clear a mapping: Hold Mode button + the remappable button until the indicator blinks, then press the same remappable button again. A video guide covering each method is available. Reference assignments shown below: L4: A button, L5: Y button, R4: B button, R5: X button

Question 27

I have my G7 Pro connected via Bluetooth in HID (Android) mode, and it is not working in games?

Accepted Answer

For HID Mode, button remapping can be configured via Steam Input. Follow the steps below: 1. Launch Steam and navigate to Steam > Settings > Controller. 2. Enable Steam Input for Generic Gamepads. 3. Start the controller setup wizard. 4. When prompted to assign the Home/Guide and Share/Capture buttons, skip these assignments by pressing the A button.

Question 28

My stick feels too slow or too fast, what do I do?

Accepted Answer

Feedback indicates that rotation speed during joystick calibration impacts controller responsiveness. Faster rotational movements during calibration yield higher sensitivity compared to slower rotations. Basic sensitivity tuning tips: Raw Mode joystick trajectory delivers greater sensitivity than Circular Mode. You can also adjust joystick response curves: For reference, the second curve can be set to mild inversion (values below 50, such as 40) to increase sensitivity. Shifting the value toward the positive range reduces sensitivity.

Question 29

What is G-Touch? How to map buttons with Android phone/tablet?

Accepted Answer

# G-Touch Technology G-Touch supports mapping configuration without persistent auxiliary apps. You can connect and play mobile games directly after setup! Connecting gaming peripherals to smart devices often involves complicated operations due to system limitations, resulting in poor user experience. GameSir has continuously developed and upgraded technologies to resolve such troubles. You can understand G-Touch as follows: G-Touch direct-connect technology simulates a virtual touch peripheral on your phone or tablet. Commands sent by the GameSir controller are identified as native system input signals, which means all controller operations act as direct screen touches. Controller operation = physical touch operation (no overlay mapping) In this mode, the GameSir controller runs in an invisible state on the device. The advantages are listed below: 1. No additional downloads required 2. No activation steps 3. No secondary applications needed 4. No jailbreak or root access required 5. No cloud adaptation packages, and more G-Touch direct-connect technology works with Android devices for the following controllers released after 2023: G8 Galileo / G8+, X3 Pro, X2 Bluetooth / Type-C, X2s Bluetooth / Type-C, G4 PRO Wireless Controller, and more. Notes: Apple blocks third-party mapping functions. Therefore, G-Touch cannot be used on iPhones and iPads. iOS devices only support games with native controller support. If you need controller compatibility for a game, please reach out to the game developer. G-Touch activation & button mapping tutorial for Android phones and tablets: https://youtu.be/aZ-rVEQDcYc?si=M6F6co_M5GNS8RZM

Question 30

My G7 Pro doesn’t turn on at all when connected to my PC?

Accepted Answer

Ensure that you have tried the previously mentioned troubleshooting steps: 1. The controller is fully plugged in 2. The cable and ports function properly In many cases, the issue is software or driver related. For driver-related problems, try uninstalling the driver or manually reloading it. Test each method separately and check for improvements after each operation. To uninstall the driver: Press Win + X to open Device Manager. Right-click the matching device: • Xbox 360 Controller for Windows (1000Hz mode) • Xbox Gaming Device (250Hz / 500Hz mode) Select Uninstall Device. Do not delete driver files if prompted. Afterwards, click Scan for hardware changes, or unplug and reconnect the controller. To reload the driver: Press Win + X to open Device Manager. Right-click the matching device: • Xbox 360 Controller for Windows (1000Hz mode) • Xbox Gaming Device (250Hz / 500Hz mode) Select Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer. If multiple options appear, select the latest version and click Next. Close the window once finished. Ensure you install the correct driver. You may also troubleshoot the USB Root Hub: How to uninstall the USB Root Hub via Device Manager: Press Win + X to open Device Manager. Expand Universal Serial Bus controllers. Right-click each USB Root Hub entry and select Uninstall device (do not delete driver files if prompted). Restart your PC and check whether the issue is resolved. How to uninstall via USB Tree View: Download the tool here: https://www.uwe-sieber.de/usbtreeview_e.html#download to identify the active hub. As an example: locate your "Guangzhou Chicken Run Network Xbox Gaming Device". Find the hub the controller is connected to, right-click the hub > Device Properties > Change Settings > Driver > Uninstall Device. Restart your PC to apply changes. If the above methods fail and you are running Windows 11, repair system files via Windows Update: Go to Settings > System > Recovery > Fix Problems using Windows Update. Note: Microsoft no longer provides standalone versions of these drivers; they are now built-in system files.

Question 31

I'm having issues with the G8+ Gyro, what do I do?

Accepted Answer

Place the controller horizontally on a flat, stable surface. Hold the M button + Capture button until the Home indicator flashes red and blue. Calibration is finished once the Home indicator reverts to its original color.

Question 32

I'm having issues with the G7 Pro/G7 Pro 8K/Cyclone 2/SuperNova's Gyro, what do I do?

Accepted Answer

Place the controller flat on a horizontal surface. Hold the Mode button + Share/Screenshot button for 3 seconds. The logo LED will flash orange and white alternately at a rapid rate.

Question 33

I'm having issues with the Tarantula Pro/Tarantula XBOX's Gyro, what do I do?

Accepted Answer

Place the controller horizontally on a flat and stable surface. Hold the View button + A button + Home button until the Home indicator flashes red and blue alternately. Calibration finishes when the Home indicator reverts to its normal color.

Question 34

Which controllers have Gyroscopes?

Accepted Answer

Controllers equipped with a gyroscope are listed below: 1. Xbox Controllers (Gyro function only available on PC): G7 Pro, G7 Pro Wuchang, G7 Pro Zenless Zone Zero, Tarantula Pro Xbox, T7 Pro Sugar Whirl. 2. PC Controllers: SuperNova, Cyclone 2, Tarantula Pro, Tarantula Pro 8K, Nova, G7 Pro 8K. 3. Mobile Controllers: G8+, X5S, X3 Pro, G8+ MFi (Android only)

Question 35

I tried mapping the buttons on my controller with the app, and they seem to test fine, but for some reason they can't work in game. What do I do?

Accepted Answer

The buttons you are testing are assigned to the Shift Layer rather than the Base Layer. Tapping Shift Layer navigates to this layer, and the button test will display mappings configured for the Shift Layer. Tap Buttons to switch to the Base Layer. When you are on the Base Layer, the button test will show the corresponding base-layer mappings.

Question 36

How do I connect my G7 Pro via Bluetooth?

Accepted Answer

1. Toggle the rear switch of the controller to the Bluetooth position. Hold the Xbox button to power on the controller. 2. If the Xbox button LED pulses slowly, press and hold the pairing button located to the left of the headphone jack. Keep holding until the LED surrounding the Xbox button spins circularly, indicating pairing mode is active. 3. On your device’s Bluetooth settings, connect to the device named **GameSir-G7 Pro**. Notes: - The Bluetooth mode of the G7 Pro adopts the HID protocol and is designed for Android devices. - If pairing mode fails to establish a connection, restart both the controller and your host device, then retry.

Question 37

I can't set up the 1000hz for G7 Pro. Or it wasn't detected by GameSir Nexus.

Accepted Answer

G7 Pro 1000Hz PC Guide: 1. Set the Report Rate to 1000Hz. 2. Fully close GameSir Nexus. 3. After a short wait, the controller indicator will turn off and back on once, accompanied by a notification sound if system sounds are enabled. This signals a mode switch from GIP (Xbox Gaming Device) to Xinput (Xbox 360 Controller for Windows) in Device Manager. When you launch GameSir Nexus next time, a prompt will appear: "GameSir device detected, please press any key to switch to APP mode". 4. If no mode switch occurs, hold Xbox button + Share button for 3 seconds to manually swap the controller’s input mode. Two indicator blinks mean the controller failed to finish the mode swap. 5. If Steps 3 and 4 do not work, test different PC USB ports (rear motherboard ports perform best; avoid chassis front ports and USB hubs). If all ports fail, restart your PC or try a different cable. A powered USB hub may resolve this issue in some cases. It is also possible that none of your PC’s ports support this function; test on another PC if available. 6. Once the controller enters the required Xinput mode, verify the polling rate using tools such as XinputTest or GamePadla Polling. Always use the latest version of these tools for more accurate results.

Question 38

I set the wrong key bind in GameSir Nexus (such as unbinding the A Button) and now I can't set it back, how do I restore default settings?

Accepted Answer

Perform a function reset (hold View button + Mode button + Menu button; the Xbox button LED will blink three times to clear all profiles and settings) to resolve this issue. You can also switch to another profile: hold Mode button + one of the face buttons. This restores navigation on your console. To repair the problematic profile, use one of the temporary workarounds below: 1. Use a different controller to reset the profile or reassign buttons. 2. Use the Xbox Mobile app as a remote to function as a second controller. 3. Temporarily remap a button to the A button via the Xbox Accessories app.

Question 39

My X5S acting weird, how to reset X5S?

Accepted Answer

1. Basic Reset Hold the Home button + View button for 3 seconds. Note: This operation requires the controller to be connected to your phone. 2. Full Data Clear Reset Hold the View button + Menu button + M button for 3 seconds. All configurations will be erased, and you will need to re-pair the controller. Note: This reset can be performed without connecting to a phone.

Question 40

How to Force Updating my Cyclone 2/Nova 2 Lite/Tarantula Pro/G7 Pro 8K's Firmware and Dongle Firmware.

Accepted Answer

Firmware Update Guide Controller Firmware Update Launch GameSir Connect on your PC without connecting the controller first. Hold the Logo button + Menu button, then connect the controller to the PC via USB cable to activate manual firmware upgrade. This method applies to users who fail to complete automatic updates within GameSir Connect. Dongle Firmware Update Follow these steps if you encounter wireless connection issues with the dongle: 1. Turn off the controller by holding the Logo button for 5 seconds and unplug the dongle. 2. Open GameSir Connect on your PC. 3. Hold the pairing button on the dongle and plug the dongle into your PC simultaneously. 4. An update window will pop up if performed correctly. Wait until the update process finishes.

Question 41

My G7 Pro is stuck on or off, what do I do?

Accepted Answer

If you are using the controller wirelessly, toggle the rear mode rocker switch to either Bluetooth or Dongle mode. This adjustment may also resolve issues even when the controller is connected via wire. If the device still fails to power on, press the reset pinhole button on the back of the controller. ### Important Note The calibration procedure designed for older G7 series models (G7 / G7 SE / G7 HE) will put the controller into firmware update mode, resulting in an inability to power on normally. If the controller remains unresponsive after all above steps, perform a manual firmware upgrade via a PC: Firmware Packages & Operation Tutorials 1. Standard G7 Series (Mech White, Shadow Ember, Amber Flame, Plum Purple, Silver, Golden Ombre, Dragon's Dogma 2 Edition) Link: https://drive.google.com/file/d/1wbNI03umg1DE-hbuNp1j9an0r2EbeEpU/view?usp=drive_link 2. G7 Pro Wuchang Limited Edition Link: https://drive.google.com/file/d/1jHdA1OJnj-lCQrfHqujVzdLEVh6yPcp-/view?usp=drive_link 3. G7 Pro Zenless Zone Zero Co-branded Edition Link: https://drive.google.com/file/d/14UBuZEhu_AMBS7qNyntaZP0jeS352Ycv/view?usp=drive_link

Question 42

My G8+ acting weird, how to reset G8+?

Accepted Answer

1. Factory Default Reset Hold the Home button + Menu button for 3 seconds. Note: This operation requires your phone to be connected to Wi-Fi. All configurations will revert to factory defaults once completed. 2. Full Data Clear Reset Hold the View button + Menu button + M button for 3 seconds. All saved data will be erased, and you will need to re-pair the controller. Note: This reset can be performed without connecting to a phone.

Question 43

Why does my trigger lock not work? I have it enabled, but it's not reaching 100%

Accepted Answer

The trigger lock function is controlled via firmware. You may need to toggle the switch several times for the controller to register the setting.

Question 44

My  Cyclone 2/Nova Lite/Nova 2 Lite/SuperNova acting weird, how to reset the controller?

Accepted Answer

1. If the controller fails to power on or power off normally, hold the Home button + Menu button until the logo LED flashes. This operation resets all controller profiles and custom settings. 2. If controller buttons become unresponsive, use a slim object such as a paperclip to press the reset switch inside the circular hole on the rear of the controller. This forces the controller to shut down.

Question 45

My G7 Pro/G7 Pro 8K/T7 Pro Sugar Whirl acting weird, how to reset the controller?

Accepted Answer

1. If the controller cannot power on or power off normally, hold the View button + Menu button + M button until the logo LED flashes. This operation resets all profiles and custom settings of the controller. 2. If the controller buttons stop responding, use a thin object such as a paperclip to press the reset button inside the circular hole on the rear of the controller. This will force the controller to shut down.

Question 46

The XBOX Shutdown menu pops up when I press the XBOX Button button. What do I do?

Accepted Answer

Press the Xbox button on your controller to open the guide. Navigate to Profile & system (your profile icon) → Settings → General → TV & display options → Device Control. Fully disable HDMI‑CEC, or ensure Console Turns On Other Devices and Switch TV Input using controller are not enabled simultaneously.

Question 47

Why do I feel that the mapping on HID/G-Touch mode is laggy/inconsistent?

Accepted Answer

HID Mode (the foundation of G-Touch) has inherent limitations imposed by its connection protocol. As a result, its performance is marginally inferior to other modes, and this behavior is normal. If this leads to in-game issues, we recommend switching to V-Touch mapping enabled.

Question 48

How can I get 1000hz on XBOX console?

Accepted Answer

The Xbox console enforces a 250 Hz polling rate limit, so the 1000 Hz option is only available on PC.

Question 49

My XBOX Button indicator LED is off or too bright, what do I do?

Accepted Answer

On Xbox consoles, you can adjust the indicator brightness level. Navigate to Settings > Accessibility > Night Mode > Controller Brightness and adjust the brightness to your preference.

Question 50

What's the difference between G-Touch and V-Touch?

Accepted Answer

G-Touch vs V-Touch Explanation In short, G-Touch directly transmits touch signals to the screen. When mapped, it behaves identically to physical finger contact. V-Touch is a system-level virtual simulation of screen touches. We recommend using G-Touch whenever available for broader game compatibility.

Question 51

I've ran into issues after the firmware upgrade, how do I perform a firmware downgrade?

Accepted Answer

To roll back firmware: Click the **Other Version** link on the firmware update page and select the previous stable firmware version. Detailed operation path within the GameSir app: 1. On the main page, tap the controller icon. 2. Go to Firmware Upgrade > Other Version. 3. Choose your target firmware version.

Question 52

I can't touch the screen and use the controller simultaneously. For example: If im moving the left joystick to move forward and then use my right thumb in the right side of the screen to aim i stop moving forward. I can only use one at a time.

Accepted Answer

If you cannot activate screen touch and controller input simultaneously, confirm that you are using V-Touch Mode and turn on Intensive Mapping. 1. Tap the floating red GameSir icon on your screen. 2. Go to Settings > General Settings. 3. Enable Intensive Mapping.

Question 53

My controller is connected via dongle or cable and on the Switch mode, but it is not working. What do I do?

Accepted Answer

Enable Pro Controller Wired Communication following the steps below: 1. Open System Settings from the HOME Menu 2. Navigate to Controllers and Sensors 3. Select Pro Controller Wired Communication 4. Toggle the option to On

Question 54

How do I activate V-touch (Software Mapping) on Android？

Accepted Answer

V-Touch Mapping Activation Guide for GameSir X4 Aileron Video walkthrough: https://youtu.be/vqP2za4QfUY?t=38 ## Step-by-Step Text Instructions 1. Open the GameSir World app and select your target game. Below the game title, a mode selection bar will display one of three options: Native (HID Mode), Software Mapping (V-Touch), or Hardware Mapping (G-Touch). 2. Tap the selection bar and choose Software Mapping (V-Touch). 3. Enable Developer Options on your phone. The exact path differs by device, but the standard workflow is: Phone Settings > About Device > tap the build number seven times. Developer Options will then appear at the bottom of the Settings menu. 4. Navigate to Developer Options and enable USB Debugging. If your device includes the USB Debugging (Security Settings) toggle, enable it as well. 5. Select your preferred V-Touch activation method: - Wireless Activation: Enable Wireless Debugging within the Developer Options menu. - PC Activation: Use the official GameSir PC Activation Tool. 6. If you select Wireless Activation: You will be redirected to the Wireless Debugging page. Tap the Wireless Debugging header to open its submenu, then select Pair device with pairing code. Enter the displayed 6-digit pairing code into the GameSir World app notification prompt and wait for activation to complete. 7. Once activation finishes, launch the game through the GameSir World app — V-Touch mapping will now be active. ### Important Note Software Mapping (V-Touch) requires activation via either a PC tool or Wireless Debugging on a shared Wi-Fi network; it cannot function without completing one of these two activation workflows.

Question 55

I can't register the GameSir APP, I can't receive verification code in my email.

Accepted Answer

If you are using a Gmail account for login, try switching to an alternative email address if available. Important reminder: An account is only required for cloud backup of screen mappings. Login is not mandatory if you encounter persistent login difficulties.

Question 56

I'm an iPhone (iOS) user and I can't access games in GameSir app. When I go to the "Game" menu, all I get is a message saying "Sorry, this function is not supported." How do I play my games? What about touch mapping?

Accepted Answer

For iPhone and iOS users: Apple restricted custom mapping features starting from iOS 13.4. Accordingly, the game library and mapping functions are no longer supported. When gaming on iOS, pair the controller following the recommended procedure and launch your game directly without opening the GameSir app. The GameSir app can still be used solely for firmware updates and controller configuration adjustments.

Question 57

My mic/headset audio doesn't work when connected to G7 Pro.

Accepted Answer

Ensure the headset is fully inserted and sits flush with the port; push it in firmly. This is a surprisingly common solution for audio issues. Additionally, adjust the following setting: Settings > General > Volume & audio output > Headset audio > Stereo uncompressed. Some users encounter headset malfunctions when selecting other options. If you modified the polling rate, switch it back to 250 Hz to prevent additional problems. If your microphone does not work: Confirm the microphone is not muted. Check the Xbox menu and look for a red LED near the bottom of the controller. Press the dedicated mute button to toggle mute. If you own the Wuchang or ZZZ controller and the microphone works in wired mode but not wirelessly, update the firmware for both the controller and dongle. If you experience microphone echo, disable mic monitoring. Note: Try reducing headset volume. Loud audio may be captured by the microphone, especially with open-back headphones. You may also unplug and reinsert the headset. Adjust volume and audio mix using these D-pad shortcuts: Mode button + D-pad Up to raise volume; Mode button + D-pad Down to lower volume. Mode button + D-pad Left increases game volume and reduces chat volume; Mode button + D-pad Right does the reverse. If audio issues remain after these steps, incompatibility with your headset may be the cause. Test an alternative headset for troubleshooting. Most headsets compatible with official Xbox controllers (CTIA standard) work with GameSir controllers.

Question 58

I'm having stick issues unrelated to calibration such as inverted sticks or one stick is heaving as the other.

Accepted Answer

On your stick settings page, open the "Advanced Mapping" menu and confirm your settings are applied correctly. If necessary, reset your profiles or perform a function reset (hold View button + Mode button + Menu button. The Xbox button LED will blink three times to clear all profiles and settings).

Question 59

Why does the iOS version of the GameSir mobile app support less controllers than the Android one?

Accepted Answer

iOS imposes specific compatibility requirements. Controllers require either an MFi license or Bluetooth connectivity to achieve full functionality. Most GameSir controllers do not carry MFi certification and therefore lack full access under iOS. The X3 Pro serves as an exception. As a premium model, it supports Bluetooth connection to enable complete compatibility with iOS.

Question 60

What is polling rate, and how does it relate to latency?

Accepted Answer

# Polling Rate & Input Latency Technical Explanation Polling rate refers to how frequently a controller samples and transmits input signals to the host device. Latency is the total delay spanning the polling cycle and actual input delivery. Polling rate acts as the theoretical minimum latency ceiling: - 125Hz polling rate = 8ms per polling cycle; the theoretical lowest possible input latency is 8ms - 1000Hz polling rate = 1ms per polling cycle; the theoretical lowest possible input latency is 1ms Real-world latency will always exceed this theoretical baseline, determined mainly by the controller’s microcontroller (MCU) processing efficiency and installed firmware. Circuit board design is another critical factor, including PCB layout quality and electronic component grade. ### Full End-to-End Input Signal Pipeline 1. You trigger an input on the controller 2. The controller’s polling mechanism detects the input signal 3. The MCU receives and processes the captured input data 4. Processed data is transmitted to the connected host (console, mobile phone, PC) 5. The host registers the input and relays it to your game or software application Reference video: https://youtu.be/p7JureXjg7U

Question 61

I'm trying to set up touch mapping, but it's confusing?

Accepted Answer

Overview of Available Functions 1. Recommended Solution Access preset configurations created and shared by other users. You may also share your custom setups after logging into the GameSir app. 2. Add Button Map the joysticks, individual buttons, or even multi-button combinations. 3. Additional Functionality Inside the layout editor, select any mapped element. Tap the ⚙️ icon to assign extra features to that binding. 4. Click Mode - Normal: Simulates a single tap on the screen - Separated press & release: Triggers a tap when you press the button and another when you release it - DownClick: Simulates an instant touch and lift action 5. Turbo Mode Generates rapid repeated screen taps. The turbo speed can be adjusted. 6. Skill Wheel Mode Link the assigned button to the left or right joystick (or both) to operate a skill wheel. 7. Cast Cancel Mode Designed for MOBA games that support drag-to-cast cancellation. Map this function to the cancel zone to interrupt attacks or skills. 8. One-button Macro Trigger a sequence of timed screen taps automatically. Ideal for executing high-DPS combos in gacha games. 9. Gesture Mode Record touch inputs, swipes and other motions, then bind the recorded gesture to a controller button. The placement of the virtual button does not impact gesture playback. 10. Cloned Mode Duplicates the mapped function. Both outputs activate simultaneously on button press or release. 11. Sliding Mode Set directional sliding gestures with customizable movement speed; looping is supported. 12. Click Range Mode Configure a button to cover and activate a broad region instead of a single small spot on screen. 13. More Settings - Smart Touch: Simulates imprecise touches within the mapped button area - Overlay transparency adjustment for virtual mapping controls

Question 62

My G7 Pro is on and connected via wire or dongle, but not working in games or detected by GameSir Nexus.

Accepted Answer

The controller may be in HID (Android support) mode. Hold Xbox button + Mode button for approximately 4 seconds until the Xbox button indicator blinks twice to reset the PID. Alternatively, hold Share button + Menu button for approximately 4 seconds until the Xbox button indicator blinks twice to toggle this mode on and off.

Question 63

My controller is moving quickly on the XBOX user interface and making it hard to use. What do I do?

Accepted Answer

Check whether any button has Continuous Trigger enabled. Refer below for details about this function: **Q. What is Continuous Trigger?** A. Normally, if you briefly press and release a button, the input stops immediately. If you hold the button, the input remains active until you release it. When Continuous Trigger is turned on, the input becomes a toggle: a short press registers a sustained hold state, and you must press the button again to cancel it. This issue has been confirmed to occur when this function is enabled on the A button, for example.

Question 64

My G7 Pro doesn’t turn on at all when connected to the XBOX console (wired), what do I do?

Accepted Answer

Ensure you have completed the previously listed troubleshooting steps: 1. The controller is fully plugged in 2. The cable and ports function properly Performing a full shutdown (also known as a power cycle) of the Xbox often restores controller detection, especially if the controller works normally on a PC. Plug the controller into the rear port of the console. With the console powered on, hold the console’s power button for more than 10 seconds until the system fully shuts down and the power indicator turns off. Unplug the console’s power cord from the wall for roughly 30 seconds, then press the power button 10 times to fully discharge residual power. Keep the controller plugged into the rear port, restart the console, and check whether the controller responds. You can find extra troubleshooting steps here: https://www.wikihow.com/Clear-Cache-on-Xbox-One. Power cycling clears the Xbox cache and resolves a wide range of common issues.

Frequently Asked Questions

Join GameSir Discord

Products

Resources

Support

Company