Microsoft imposes certain restrictions, so XInput functionality is unavailable via Bluetooth connection.

For PC gaming, we recommend using the official USB wireless receiver included with the controller. This supports wireless XInput mode while maintaining low latency. If you prefer to stay in Bluetooth Mode, launch your games through Steam to utilize Steam’s built-in controller mapping features.

We do not sell separate spare parts such as controller internal components, replacement buttons, USB ports, standalone receivers, or other internal repair parts. All original bundled accessories included with controllers are not available for individual purchase.

The following items are the only official accessories sold separately:

1. Universal data cables
2. Magnetic faceplates for G7 series; Magnetic faceplates for Super Nova
3. G7 Pro dedicated carrying case
4. Detachable joystick caps for G7 Pro and Cyclone 2
5. Joystick anti-friction rings
6. Universal thumb grip caps
7. Chargers for Nova / Nova 2 Lite; Chargers for Cyclone 2; Cooling fan for X5 Lite
8. Wireless dongle for Nova (not compatible with Nova 1 / Nova 2 Lite)
9. Wireless dongle for Cyclone 2, T4, T4 Pro, T4 Pro SE, G7 Pro, Nova Lite and Nova 2 Lite

You can browse all separately sold official accessories via this link: https://gamesir.com/collections/gamesir-accessories

The M button is positioned underneath the D-pad.

Controllers equipped with a gyroscope are listed below:

1. Xbox Controllers (Gyro function only available on PC): G7 Pro, G7 Pro Wuchang, G7 Pro Zenless Zone Zero, Tarantula Pro Xbox, T7 Pro Sugar Whirl.

2. PC Controllers: SuperNova, Cyclone 2, Tarantula Pro, Tarantula Pro 8K, Nova, G7 Pro 8K.

3. Mobile Controllers: G8+, X5S, X3 Pro, G8+ MFi (Android only)

Polling Rate & Input Latency Technical Explanation

Polling rate refers to how frequently a controller samples and transmits input signals to the host device. Latency is the total delay spanning the polling cycle and actual input delivery.

Polling rate acts as the theoretical minimum latency ceiling:

• 125Hz polling rate = 8ms per polling cycle; the theoretical lowest possible input latency is 8ms
• 1000Hz polling rate = 1ms per polling cycle; the theoretical lowest possible input latency is 1ms

Real-world latency will always exceed this theoretical baseline, determined mainly by the controller’s microcontroller (MCU) processing efficiency and installed firmware. Circuit board design is another critical factor, including PCB layout quality and electronic component grade.

Full End-to-End Input Signal Pipeline

1. You trigger an input on the controller
2. The controller’s polling mechanism detects the input signal
3. The MCU receives and processes the captured input data
4. Processed data is transmitted to the connected host (console, mobile phone, PC)
5. The host registers the input and relays it to your game or software application

Reference video: https://youtu.be/p7JureXjg7U

Polling Rate Explanation Polling rate refers to the frequency at which the controller checks for input signals. Polling is the process of sampling and detecting the current input state. A higher polling rate delivers more timely and accurate input responses.

Multiple variables can influence polling rate test results, including the following:

1. PC System Load For stable test results, run the test under near-idle conditions with low CPU, memory and disk activity.

2. USB Port and Microcontroller Factors include USB standard (USB 2.0 / 3.0), controller hardware managing the port, and the number & load of other connected devices.

3. USB Hubs Whether a hub is used, the hub’s performance level, and the load from other peripherals connected to the hub.

4. Controller Configuration Gyro toggle status, dead zone settings, installed firmware version and other custom parameters.

5. Testing Software and Version Always use the latest version of testing tools to avoid known bugs. Recommended tools: XInput Tester and Polling.exe.

6. Test Methodology The speed and consistency of joystick rotation performed during the test.

Summary: Due to these numerous variables, minor deviations in polling rate results between different PCs or separate test runs are normal.

The turbo function is activated. Hold the M button together with the target button to disable turbo for that single button. Alternatively, double-tap the M button to turn off turbo for all assigned buttons.

Hold the M button + A button. The controller will vibrate to indicate that the face button layout has been swapped.

No worries, all GameSir controllers are equipped with overcharging protection, whether used with a charging dock or not. Charging will automatically stop once the controller reaches full battery. Normally, the indicator light turns off upon full charge.

Hair Trigger Troubleshooting Check whether Hair Trigger Mode is accidentally enabled. Adaptive Hair Trigger may cause abnormal input behavior that users often mistake as a hardware fault.

Hold the M button together with the problematic trigger (LT or RT) to disable this function.

Hold the Mode button and press down the left or right joystick button until the controller vibrates. This toggles between Raw Mode (zero dead zone) and Circular joystick trajectory modes.

The rear extra buttons output null inputs by default, which means they carry no assigned function until remapped. You can configure these buttons via the GameSir mobile app, GameSir Connect PC software, or by following the button combination procedures outlined in the user manual.

Quick operation guide:

To assign mappings

1. Hold the M button + target rear button until the indicator light flashes.
2. Press the buttons you wish to assign.

To clear mappings

1. Hold the M button + target rear button until the indicator light flashes.
2. Press the same rear button again to reset its configuration.

Configure Generic Controller in Steam

1. Launch Steam. Navigate to Steam > Settings > Controller > General Controller Settings.
2. Tick Enable Steam Input for Generic Gamepads, then click Begin Setup.

Important tip: When prompted to press the Home/Guide button and Share/Capture button during device input setup, skip these prompts by pressing the A button.

Each GameSir controller can only pair with its original bundled wireless dongle.

Please try using the reset pinhole located on the rear of the controller.

If your G7 Pro's trigger loses input, press and hold View + Menu + M to reset the controller.

Then, calibrate it by following these steps:

Ensure that the triggers are in Hall Effect analog mode. Hold View + Menu + Xbox buttons in wired mode, then release them. The indicator light will flash slowly in white.

Make sure not to touch the triggers or thumbsticks, then press the A button. The indicator light will turn off.

Fully press LT and RT three times, and rotate both thumbsticks in full circles three times. Then press the A button. The indicator light will turn solid white, indicating that calibration is complete.

If the issue persists after calibrating and resetting the controller, email us at gamesir@support.com with your order number, store name, order screenshot, and a video showing the issue. Our support team will assist you.

Try performing the Stick & Trigger Calibration via the app or manually.

On the main menu, select the Test icon, then hold Mode button + Menu button to start calibration.

Or follow the manual steps shown in the attached video and written guide:

Enter calibration mode: While the controller is actively connected to your PC or Xbox, hold View button + Home button + Menu button until the Home button indicator flashes slowly in white.

Calibrate resting point: Do not touch LT, RT, left joystick or right joystick, then press the A button. The indicator will turn off.

Calibrate ranges: Fully press LT and RT to maximum travel three times. Rotate both joysticks at their maximum angles three times. Press the A button once both operations are finished. The indicator will turn solid white to confirm calibration is complete.

Notes:

1. Manual recalibration may succeed when in-app calibration fails.
2. Perform calibration at a steady speed with gentle movements to prevent data collection errors.
3. Calibration can be carried out via wired or wireless connection.
4. Calibration only affects analog trigger mode and does not impact mouse click mode.

Calibration must be performed with the faceplate installed. Calibrating without the faceplate will produce incorrect range values.

1. Try another USB cable and ensure the cable is fully inserted.

2. Plug the controller into different PC USB ports. When connecting to a PC, use the rear ports directly on the motherboard.

3. Press Win + X and select Device Manager. Expand Universal Serial Bus controllers and check for drivers marked with a yellow warning icon. ① If any are found, right-click the driver and select Uninstall. ② If none are found, expand Xbox Peripherals and check for drivers with a yellow warning icon. ③ If any are found, right-click the driver and select Uninstall. ④ After uninstallation, click Action on the top toolbar and select Scan for hardware changes.

The extra buttons are "null inputs", meaning they have no assigned function until mapped. You can configure them via GameSir Nexus (available on the Xbox and Windows Stores), or by using the button sequence described in the manual.

Simplified instructions:

To assign a mapping: Hold Mode button + the remappable button until the indicator blinks, then press the target button you want to set.

To clear a mapping: Hold Mode button + the remappable button until the indicator blinks, then press the same remappable button again.

A video guide covering each method is available. Reference assignments shown below: L4: A button, L5: Y button, R4: B button, R5: X button

Place the controller flat on a horizontal surface. Hold the Mode button + Share/Screenshot button for 3 seconds. The logo LED will flash orange and white alternately at a rapid rate.

Place the controller horizontally on a flat and stable surface. Hold the View button + A button + Home button until the Home indicator flashes red and blue alternately. Calibration finishes when the Home indicator reverts to its normal color.

1. If the controller cannot power on or power off normally, hold the View button + Menu button + M button until the logo LED flashes. This operation resets all profiles and custom settings of the controller.

2. If the controller buttons stop responding, use a thin object such as a paperclip to press the reset button inside the circular hole on the rear of the controller. This will force the controller to shut down.

Enable Pro Controller Wired Communication following the steps below:

1. Open System Settings from the HOME Menu
2. Navigate to Controllers and Sensors
3. Select Pro Controller Wired Communication
4. Toggle the option to On

If your controller fails to work properly under HID Mode, the conflict is most likely caused by software such as Steam Input running on your PC. You can disable the Desktop Layout following the steps below:

1. Launch Steam and navigate to Steam > Settings > Controller.
2. Select Desktop Layout and click Edit.
3. Choose Disable Steam Input.

Ensure that you have tried the previously mentioned troubleshooting steps:

1. The controller is fully plugged in
2. The cable and ports function properly

In many cases, the issue is software or driver related. For driver-related problems, try uninstalling the driver or manually reloading it. Test each method separately and check for improvements after each operation.

To uninstall the driver: Press Win + X to open Device Manager. Right-click the matching device: • Xbox 360 Controller for Windows (1000Hz mode) • Xbox Gaming Device (250Hz / 500Hz mode) Select Uninstall Device. Do not delete driver files if prompted. Afterwards, click Scan for hardware changes, or unplug and reconnect the controller.

To reload the driver: Press Win + X to open Device Manager. Right-click the matching device: • Xbox 360 Controller for Windows (1000Hz mode) • Xbox Gaming Device (250Hz / 500Hz mode) Select Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer. If multiple options appear, select the latest version and click Next. Close the window once finished.

Ensure you install the correct driver.

You may also troubleshoot the USB Root Hub:

How to uninstall the USB Root Hub via Device Manager: Press Win + X to open Device Manager. Expand Universal Serial Bus controllers. Right-click each USB Root Hub entry and select Uninstall device (do not delete driver files if prompted). Restart your PC and check whether the issue is resolved.

How to uninstall via USB Tree View: Download the tool here: https://www.uwe-sieber.de/usbtreeview_e.html#download to identify the active hub. As an example: locate your "Guangzhou Chicken Run Network Xbox Gaming Device". Find the hub the controller is connected to, right-click the hub > Device Properties > Change Settings > Driver > Uninstall Device. Restart your PC to apply changes.

If the above methods fail and you are running Windows 11, repair system files via Windows Update: Go to Settings > System > Recovery > Fix Problems using Windows Update.

Note: Microsoft no longer provides standalone versions of these drivers; they are now built-in system files.

1. Toggle the rear switch of the controller to the Bluetooth position. Hold the Xbox button to power on the controller.
2. If the Xbox button LED pulses slowly, press and hold the pairing button located to the left of the headphone jack. Keep holding until the LED surrounding the Xbox button spins circularly, indicating pairing mode is active.
3. On your device’s Bluetooth settings, connect to the device named GameSir-G7 Pro.

Notes:

• The Bluetooth mode of the G7 Pro adopts the HID protocol and is designed for Android devices.
• If pairing mode fails to establish a connection, restart both the controller and your host device, then retry.

While on the main page displaying all previously connected controllers, tap the icon in the upper-right corner to change the app language.

To navigate back to this main page after entering a controller configuration page, disconnect your controller or press the AppHome button.

Firmware Update Guide for Controller & Dongle Dongle Firmware Update

1. Standard update method: Connect the controller to the dongle, launch GameSir Connect, and click the Update Firmware button.
2. Forced update method: Keep holding the dongle’s sync button while plugging the dongle into your PC. If performed correctly, the dongle LED will remain off. Keep GameSir Connect open; the software will automatically install the latest firmware.

Controller Firmware Update

1. Standard update method: Connect the controller to your PC via cable, then click the Update Firmware button within GameSir Connect.
2. Forced update method: Hold the Mode button + X button + B button while plugging the controller into your PC. Keep GameSir Connect open to flash the newest firmware.