Frequently Asked Questions

Microsoft imposes certain restrictions, so XInput functionality is unavailable via Bluetooth connection.

For PC gaming, we recommend using the official USB wireless receiver included with the controller. This supports wireless XInput mode while maintaining low latency. If you prefer to stay in Bluetooth Mode, launch your games through Steam to utilize Steam’s built-in controller mapping features.

We do not sell separate spare parts such as controller internal components, replacement buttons, USB ports, standalone receivers, or other internal repair parts. All original bundled accessories included with controllers are not available for individual purchase.

These accessories are manufactured to be used with the controller and are not sold separately.

Currently, the only items sold separately are:

1.Universal data cable,

2.Faceplate for the G7 series, Faceplate for Supernova, Carrying case for the G7 Pro,

3.Detachable Joystick Caps For G7 Pro & Cyclone 2

4.Anti-friction rings,

5.Thumb grip caps,

6.Charger for nova/nova 2 lite, Charger for cyclone 2，Cooler for X5 Lite ,Dongle for nova(Not for nova 1/2 lite)

7.Dongle compatible with the following controllers: Nova (HD), SuperNova, T3S, Tarantula, Cyclone, Cyclone Pro, X5s, G8+.(It Will not work with Cyclone 2, T4, T4 Pro, T4 Pro SE, G7 Pro, Nova Lite, and Nova Lite 2.)

You can view our separately sold accessories here: https://gamesir.com/collections/gamesir-accessories

Polling Rate & Input Latency Technical Explanation

Polling rate refers to how frequently a controller samples and transmits input signals to the host device. Latency is the total delay spanning the polling cycle and actual input delivery.

Polling rate acts as the theoretical minimum latency ceiling:

• 125Hz polling rate = 8ms per polling cycle; the theoretical lowest possible input latency is 8ms
• 1000Hz polling rate = 1ms per polling cycle; the theoretical lowest possible input latency is 1ms

Real-world latency will always exceed this theoretical baseline, determined mainly by the controller’s microcontroller (MCU) processing efficiency and installed firmware. Circuit board design is another critical factor, including PCB layout quality and electronic component grade.

Full End-to-End Input Signal Pipeline

1. You trigger an input on the controller
2. The controller’s polling mechanism detects the input signal
3. The MCU receives and processes the captured input data
4. Processed data is transmitted to the connected host (console, mobile phone, PC)
5. The host registers the input and relays it to your game or software application

Reference video: https://youtu.be/p7JureXjg7U

Polling Rate Explanation Polling rate refers to the frequency at which the controller checks for input signals. Polling is the process of sampling and detecting the current input state. A higher polling rate delivers more timely and accurate input responses.

Multiple variables can influence polling rate test results, including the following:

1. PC System Load For stable test results, run the test under near-idle conditions with low CPU, memory and disk activity.

2. USB Port and Microcontroller Factors include USB standard (USB 2.0 / 3.0), controller hardware managing the port, and the number & load of other connected devices.

3. USB Hubs Whether a hub is used, the hub’s performance level, and the load from other peripherals connected to the hub.

4. Controller Configuration Gyro toggle status, dead zone settings, installed firmware version and other custom parameters.

5. Testing Software and Version Always use the latest version of testing tools to avoid known bugs. Recommended tools: XInput Tester and Polling.exe.

6. Test Methodology The speed and consistency of joystick rotation performed during the test.

Summary: Due to these numerous variables, minor deviations in polling rate results between different PCs or separate test runs are normal.

No worries, all GameSir controllers are equipped with overcharging protection, whether used with a charging dock or not. Charging will automatically stop once the controller reaches full battery. Normally, the indicator light turns off upon full charge.

Configure Generic Controller in Steam

1. Launch Steam. Navigate to Steam > Settings > Controller > General Controller Settings.
2. Tick Enable Steam Input for Generic Gamepads, then click Begin Setup.

Important tip: When prompted to press the Home/Guide button and Share/Capture button during device input setup, skip these prompts by pressing the A button.