FAQ: Questions about Kaleid/Kaleid Flux
Q1:for all Kaleid disconnecting issues:
1.Please try another USB cable, And make sure the cable is plugged all the way in.
2.Plugging it into different USB ports, and please make sure you're connecting it to the back of your PC.
3.Please try to upgrade the firmware of Kaleid to the latest version in GameSir Nexus (V1.51). If the latest version doesn't show on the Nexus software, please use the manual upgrader on PC:
https://gamesir.com/pages/solve-the-disconnecting-problem-for-kaleid-kaleid-flux
4.If the above solutions don't work, it is most likely a port defect. Please provide us with a video reflecting the disconnection phenomenon, or contact your Direct seller for a return.
Q2: My kaleid doesn’t turn on at all when connected to the Xbox console at all, what do I do?
A: Please try all the 6 troubleshooting steps below:
Please try another USB cable, And make sure the cable is plugged all the way in. (Plz give that plug a little extra push on the controller end, someone returned three and found out on the fourth that he never actually fully plugged them in)
Performing a full shutdown of the Xbox can sometimes restore controller detection for other models. Plug the controller into the back of the console, and while the console is on, hold the power button for 10s+ until it is fully shut down, and the power indicator is off (leave the controller and AC plugged in the whole time), turn it back on and see if the controller is detected.
If this does not work, repeat the same steps, but after the Xbox shuts off, unplug the power cord from the console for approximately 30s to ensure it is fully off. Replug and power on your console, wait for the cold reboot to finish, then it will probably get connected. (Note: This is the method that works in most cases, if after boot cycle it still doesn't work, we suggest do more such testing)
Tap the Xbox button on the controller while connected.
While connected, Hold the Xbox button on the controller for 5 seconds + to launch
The PID recognition to our controller is probably not successful, while connected, hold Home+M Buttons for 3 seconds ( there should be an indicator sound ) then replug the controller in order to switch to original PID and restore the device recognition function.
Hold Home+Share buttons for 3 seconds while connected to force switch to Xinput.
Q3: The Xbox Game Pass code that come along with the controller didn't work/ was redeemed?
A: Our Gamepass code is only available for new Xbox Gamepass users, and if you've created an Xbox Gamepass account before, it can't be activated.
But if you are a new user and it says " Code already redeemed" when you use the code, please record a video of the whole activation process and send it to us, and we will try to issue a new one for you.
Q4: I’m experiencing stick drift or other problems on sticks and triggers for K1/Kaleid, what do I do?
A: Please try Stick & Trigger Calibration according to the manual:
And please also do the function reset by holding the Xbox Button+ Menu Button for 5 seconds.
Q4: The A/B/X/Y buttons or D-pad on Kaleid is double-clicking or registering the wrong input; The bumper is auto clicking, buttons no input, etc.
A: Please run the function reset by holding Xbox Button+ Menu Button for 5 seconds, and make sure the firmware on Kaleid is updated to the latest V1.51 on GameSir Nexus software. If the latest version doesn't show on Nexus software, please use the manual upgrader on a PC:
https://gamesir.com/pages/solve-the-disconnecting-problem-for-kaleid-kaleid-flux
1.What platforms does it support?
It supports Xbox Series X|S, Xbox One X|S, Windows 10/11 and Steam.
2. Is it wired or wireless?
Wired, with a 3m detachable USB-C cable.
3. Does it have analog triggers?
Yes, Hall Effect analog triggers with GameSir precision-tuned tech, with 100% response area and best-in-class. There’s also a quick switch to hair trigger mode by holding M + LT / RT for 2s, perfect for FPS and action games.
4. Are action buttons microswitches or membrane?
There are two versions of Kaleid series controller: Kaleid Flux with membrane buttons and Kaleid with microswitches buttons. You can choose the one you prefer.
5. How many rumble motors in Kaleid Flux?
4. 2 in the grips and 2 in the triggers.
6. What are the special features of the sticks?
Algorithm-optimized Hall Effect sticks, with 0 Fluctuation, 0 Deviation and 0 Circularity error. You can even easily set 0 Dead,zone and switch between Default and the exclusive “Raw” mode via the GameSir Nexus software. The anti-friction glide rings also provide super-smooth stick control.
7. What can I set with GameSir Nexus software?
You can create 3 controller profiles by mapping buttons, fine-tuning sticks & triggers, configuring vibration and light effects.
8. How to control the volume?
a. Hold the M button + D-pad’s Up / Down to Increase / Decrease the Master Volume. (11 levels in total )
* There will be a beep when adjusting to the maximum / minimum level.
b. Hold the M button+ D-pad's Left / Right to increase game volume while decreasing voice chat volume / decrease game volume while increasing voice chat volume.
* There will be a beep when adjusting to the maximum / middle / minimum level.
c. Microphone Mute Function: When your headphone / earphone is plugged in, double press the M button, the Microphone Mute Light will become solid red and the Microphone Mute Function is On. Double press again the M button, the Microphone Mute Light will go out and the Microphone Mute Function is Off (Default).
When the Microphone Mute Function is On, hold the M button to temporarily turn off the Microphone Mute Function, and release the M button to restore Microphone Mute Function to On.
9. What is the speciality of the light effects?
In the GameSir Nexus app, a diverse range of custom light effect sets is available for gamers to choose from based on their moods and game types. Additionally, gamers have the option to combine various light effects according to their preferences.
10. What is the difference between Kaleid Flux and Kaleid?
The two controllers are from the same series and are very alike despite nuanced variations. The Kaleid Flux is equipped with membrane face buttons, while the Kaleid features microswitch face buttons. Additionally, they have diverse printed circuit board (PCB) trace patterns and different default colors for their RGB light strips.