Warranty Policy

We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.

If you are experiencing a production issue, we are pleased to offer:

12-month replacement with the same model from the date you received it.

Note: Our 1-Year-Warranty coverage includes: abnormal product function, non-human-caused physical damage. If your condition does not fall into one of these classifications, or has exceeded the warranty period, then we are unable to provide the warranty. However, we can still provide you with technical support for your product issue. Please refer to https://gamesir.com/pages/ask-global for warranty process and more details.

*The above warranty service is applicable to products purchased through GameSir's official sales channels as well as from officially authorized distributors.

FOR AUSTRALIAN CONSUMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our goods come with a 1 year warranty from the date of purchase.  Defects in the product must have appeared within 1 year from the date of purchase in order to claim under the warranty.

All warranty claims must be facilitated back through the retailer of purchase in accordance with the retailer's returns policies and procedures.  Any cost incurred, as a result of returning the product to the retailer of purchase is the full responsibility of the consumer.