Warranty Policy

We are proud to offer products and services to better your gaming experience and we aim to ensure that you are 100% satisfied with every purchase at GameSir.

If you are experiencing a production issue, we are pleased to offer:

12-month replacement with the same model from the date you received it.

Our 1-Year-Warranty coverage includes abnormal product function and manufacturing related physical defects. If your condition does not fall into one of these classifications or has exceeded the warranty period, we are unable to provide warranty coverage. We can; however, still provide you with technical support. Please read on for warranty process and more details.

Note: The above warranty service is applicable to products purchased through GameSir's official sales channels as well as from officially authorized distributors. Additionally all warranty claims must be facilitated back through the retailer of purchase in accordance with the retailer's returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of purchase is the full responsibility of the consumer.

FOR AUSTRALIAN CONSUMERS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Our goods come with a 1 year warranty from the date of purchase.  Defects in the product must have appeared within 1 year from the date of purchase in order to claim under the warranty.


All warranty claims must be facilitated back through the retailer of purchase in accordance with the retailer's returns policies and procedures.  Any cost incurred, as a result of returning the product to the retailer of purchase is the full responsibility of the consumer.

Warranty Process:

1. Create a support ticket by writing to support@gamesir.com. To help us speed up the process, your emails should include:The product name, a detailed description of the product issues, a demonstrative video to clearly show the product issues, and the troubleshooting steps you've tried, and a screenshot of your order with order number indicating the platform you purchased the product from.

 

2. Our support team will investigate your ticket and respond to you within 24 hours.
(excluding weekends and holidays) (UTC/GMT+08:00, Monday to Friday) and may provide further troubleshooting suggestions.

 

3. If the troubleshooting steps we provide do not resolve the issue, please send us detailed feedback along with a video demonstrating your troubleshooting attempts.

 

4. After we confirm that your product is faulty and cannot be fixed by troubleshooting, we will request shipping information in order to deliver the replacement product to you to conclude the warranty process. In most cases, return of the faulty unit will not be required.