REFUND POLICY
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We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.
If you are not entirely satisfied with your purchase, we're here to help:
30 calendar days to return an item from the date you received it.
If you are experiencing a production issue, we are pleased to offer:
12-month replacement with the same model from the date you received it.
Cancelling an Order
Requirement:
1. Must be purchased from GameSir Official Store (gamesir.com)
2. Your items have not been shipped out yet.
You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, contact at support@gamesir.com. We will help you cancel the order in 24hrs.
If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returns.
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The Process of Returning/Refunding
Requirement:
Must be purchased from GameSir Official Store (gamesir.com)
The purchase must be within 1 months to claim a refund.
Ship the returning item to:
Return Address
B2B Renew CA @GameSir
12246 Colony Ave,
Chino, CA 91710
Tel: (314) 941-1843
*All returns and replacement are on your own shipping cost. Please print out the email page of confirmation order and send it back along with the return package.
It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund.